Post a Job to Hire in Lewistown, Pennsylvania

Our commitment to customer service, cleanliness & serving fresh, quality food is what really sets us apart from the rest. Above all else, our guests are the priority, we dictate their experience and they pay us to be here!

We have fulltime and part-time positions available. We also work around school schedules.

We love to keep it simple - the more you put in, the more you get out.

Requirements

• Positive, friendly, upbeat demeanor
• Proficiency for teamwork
• High sense of urgency
• High sense of integrity
• High standard of cleanliness
• Strong communication skills
• Enjoys working in a fast-paced environment
• Desire for personal and professional growth
• Restaurant experience is not mandatory, but a smile, as well as a positive attitude, are! Did we already mention that this job offers attainable weekly bonuses, daily tips & a free meal every shift in addition to a very competitive starting wage?

Benefits

• Flexible schedules
• Room for advancement - we are always looking to promote from within.
• Bonus - weekly bonus, one free meal per shift, plus tips! We now also accept credit card tips so that's additional compensation for our team!
• BONUS - We are CLOSED on Thanksgiving & Christmas + we close early on Christmas Eve! We not only believe in work-life balance, we provide it!
• We do have a Paid Time Off program 
• Insurance available for full time employees after 90 days.

What are we looking for?

During your training will teach you everything you need to know to succeed on the job. 

Here are the skills you should have bring with you to Mrs. Winner’s:

• You’re a fun and friendly person who values customers and takes pride in everything you do.

• You’ve got a positive attitude.

• You like to cook and work in a kitchen.

• You can multitask and give direction

• You understand the need to be on time to work. 

• You understand that work is easier working as a team.

• You are at least 18 years old.

Position Responsibilities

• Prepares, packages and presents quality products at all times and maintains a neat and clean work area.

• Works with service team to insure orders get to the customer quickly and accurately.

• Works with kitchen team to maintain levels of cooked products and communicates made-to-order products.

• Maintains adequately stocked workstations, restocking stations as needed.

• Meets reasonable expectations as established by the Mrs. Winner’s procedures and policies.

• Able to work and learn in a fast-paced restaurant environment.

We’ve got great jobs for people just starting their careers, looking for a flexible second job or continuing to work after retirement. Apply today!

What are we looking for?

The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should possess:

• You want to learn what it takes to be captain and bring together a winning team. You’re focused on running great shifts and supporting the management team.

• We look for friendly, outgoing people to add to our family. You know who you are --honest, energetic, motivated and enjoy working with people.

• You set high standards for yourself and for your people.

• You’re up for a challenge. You understand the restaurant business and know every day is different.

• And, you’re at least 18 years old with a valid driver’s license, reliable transportation and a desire to learn and grow.

Position Responsibilities

The Shift Leader runs shifts and is responsible for ensuring compliance with Mrs. Winner’s standards in all areas of operation, customer relations, ensuring that the highest quality products and services are delivered to each customer, and other duties as required or assigned.  

Keep in mind, this is just basic information.  You’ll find out more after you apply.

Achieve restaurant goals

Control expenses to budget or better,

Create an environment where team members are given the resources to do their job and encouraged to grow while delivering exceptional service and quality food.

Key Duties/Responsibilities:

Creates a Southern Hospitality environment that exceeds guest expectations with regards to friendly, quick service.

Communicates and follows-up with guests to obtain feedback and identify service and food quality opportunities.

Assists and resolves all guest complaints and applies the “listen, apologize, satisfy and thank” model to all guest complaints.

Directs and conducts regular training with team members.

Provides regular feedback to all team members and identifies areas for improvement.

Works with direct reports to cross-train and assist in the development of new skills.

Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.

Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced.

Maintains a clean and safe restaurant for guests and team members.

Ensures compliance with labor laws.

Understands, enforces and adheres to all company policies and procedures.

Maintains restaurant inventory.

Responsible for routine maintenance and repair on all equipment.

Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

High school diploma or GED required.

Must have (1) years of supervisory experience working in the restaurant industry.

Position Qualifications/Functional Skills:

Must have a valid driver’s license and proof of valid insurance.

Must be able to work a minimum of 40 hours per week and be available to work a flexible shift including weekends.

Knowledge of all restaurant policies, practices and operational procedures.

Knowledge and understanding of labor cost reporting, food cost reporting and P & Ls.

Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.

Basic computer skills.

Skilled in developing employees by training, coaching, counseling, and building strong work habits.

Continuously working to improve customer satisfaction.

Knowledge of recruiting and interviewing potential team members.

Ability to supervise others.

Manage conflict resolution.

Create and maintain a positive work environment.

Qualifications

Experience Needed

• Minimum 1-3 years of high volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
• High School diploma or equivalent required.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe® certifiable

Skills/Competencies Needed

• Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
• Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
• Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.
• Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment. 
• Must be able to actively work to achieve and exceed set goals for the business.
• Technical - proficiency with computers and with Point of Sale systems.
• Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ standards in all you do.
• Integrity-does the right thing even when no one is looking, honest, earns trust of others.

Functions

Operations

• Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.

Training

• Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.

Business Planning

• Assist in the execution of the restaurant’s business plan as directed by the GM, taking advice and coaching from the owner, GM, ADQ Business Consultants, field staff or territory operator.
• Understand how to react to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers’ compensation claims.
• Assist the GM with developing and implementing strategies to increase average meal checks and frequency of Fan visits.

Fan Service

• Ensure that Fan service in all areas meets or exceeds company standards.
• Establish standards for the management team and crew to handle customer concerns.
• Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
• Understand the importance of speed of service and resolve bottlenecks in work flow.
• Build relationships with return or preferred patrons.

Team Member Leadership

• Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
• Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations.
• Role model and enforce policies and procedures.
• At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the GM. Ideally, should be able to perform this task for review and approval by the GM.
• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.

Health and Safety Standards

• Assist the GM with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.
• Understands how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.

Store Marketing

• Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities.
• May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, identifying and tracking changing consumer demands.

Responsibilities

• Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Work in and out of different temperature ranges.
• Stand for long periods of time. 
• Lift up to 50 pounds.
• Work around nuts and other allergens.
• Perform other duties and responsibilities as requested by the GM.