Hire Customer Service Team Leads

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Hire Customer Service Team Leads

Customer service is at the heart of every business. No matter the industry, each company aims to please the customers who buy their products or uses their services. In this highly competitive age, the goal is not to simply make a sale but to turn each customer into an advocate for the business. That’s why most companies and service providers have a customer service team in place to focus on making customers feel valued. 

Having an effective customer service team lead to directly manage the customer service arm can boost a company’s success. For hiring managers, the quest to find the right candidate begins with drafting an enticing and compelling job description that evokes both curiosity and excitement in job seekers. Through the details provided in the job description, the candidate should be able to have a clear picture of the role and its expectations. Is knowledge of particular software required? What is the nature of your business? Will you need people with previous leadership experience? Placing those particulars on your job post will help you filter your ideal candidates. 

Customer Service Team Lead Responsibilities

A customer service team lead’s primary role is to manage customer service personnel. This team includes: schedule management, proper task delegation, and making sure that the customer service team is available for customers during peak times. Additionally, the team leader is also involved in training new hires, observing and managing the performance of team members, and evaluating proper recommendations for the team. 

It is important to remember that the customer service team leader is, first and foremost, a customer service provider. The team lead must be knowledgeable on all aspects of the team's workflow and must know the ins and outs of each policy, process, and regulation. This is important so that the team lead can take on customer escalations or complaints that cannot be sufficiently handled by a team member. In the event of an overflow of calls or customer concerns coming in, the team lead should also provide customer support to prevent backlog and wait time. 

Lastly, the customer service team lead must regularly assess the existing processes and workflows and find ways to streamline and make necessary adjustments. 

Customer Service Team Lead Skills and Qualifications

To be successful in the role, the ideal candidate must have a customer-centric mindset and passion for customer service. Strong communication, active listening skills, as well as the ability to multitask are also important for this position. To manage a team successfully, a customer service team lead must possess excellent leadership skills and be results-oriented.  

Depending on the hiring parameters, a high school diploma or GED may be a minimum qualification. However, a Bachelor's degree is a plus. Moreover, knowledge of computer systems navigation, records management, and data entry is helpful. A strong background in customer service and experience in a leadership capacity is advantageous.  

Customer satisfaction is crucial for a company to thrive. Satisfied customers can turn into repeat customers and, ideally, brand advocates. In a world full of options, exceptional customer service is what can set a brand apart. 

6 Customer Service Team Leads  applied for jobs in the last 24 hours on Workstream.

A***** O*****(330)-9**-***8
Customer Service Team Leads for Hire in Northfield, OH
Applied 1 minute ago
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Uploaded resume
Completed full applicant profile
Has legal work authorization
Can work on weekends & holidays
A***** U*****(209)-5**-***8
Customer Service Team Leads for Hire in Stockton, CA
Applied 1 minute ago
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Validated mobile number
Uploaded resume
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O***** O*****(510)-3**-***1
Customer Service Team Leads for Hire in Berkeley, CA
Applied 1 minute ago
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Uploaded resume
Completed full applicant profile
Looking for: Full time
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E***** L*****(424)-5**-***4
Customer Service Team Leads for Hire in Cerritos, CA
Applied 1 minute ago
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Uploaded resume
Validated mobile number
Completed full applicant profile
Has legal work authorization
N***** U*****(781)-3**-***5
Customer Service Team Leads for Hire in Woburn, MA
Applied 1 minute ago
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Validated mobile number
Has legal work authorization
Completed full applicant profile
Uploaded resume
O***** L*****(225)-6**-***4
Customer Service Team Leads for Hire in Baton Rouge, LA
Applied 2 minutes ago
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Completed full applicant profile
Uploaded resume
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H***** A*****(209)-3**-***9
Customer Service Team Leads for Hire in Merced, CA
Applied 2 minutes ago
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Uploaded resume
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O***** U*****(562)-3**-***1
Customer Service Team Leads for Hire in Cypress, TX
Applied 2 minutes ago
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Has legal work authorization
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O***** I*****(314)-4**-***8
Customer Service Team Leads for Hire in Saint Louis, MO
Applied 4 minutes ago
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Completed full applicant profile
Validated mobile number
Has legal work authorization
Uploaded resume
A***** H*****(228)-3**-***8
Customer Service Team Leads for Hire in Gulfport, MS
Applied 7 minutes ago
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Uploaded resume
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Frequently Asked Questions about hiring a Customer Service Team Lead

What is the best way to find and hire a Customer Service Team Lead near me?
Online job boards are the best place to find qualified Customer Service Team Lead applicants. Employers posting their Customer Service Team Lead job on Indeed get about 17 applications from that board on average.
Which job boards should I post on to find Customer Service Team Lead applicants?
You should post to multiple job boards at once. The most successful job postings for a Customer Service Team Lead are on Indeed – but on average, employers post to 9 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 2 hours on average, which is shorter than the national average for Customer Service Team Lead positions.
What's the best way to communicate with applicants looking for a Customer Service Team Lead role?
SMS has 89% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Customer Service Team Lead job applicants?
Hourly paid workers, such as Customer Service Team Leads are actually more engaged when texting about jobs. We have found that text messages are 101% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Customer Service Team Lead applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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