Hire Call Center Agents

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Hire Call Center Customer Service Agents

Not everyone is a business owner but everyone is a customer. Whatever industry you’re in, there is a 100% chance that you have experienced purchasing a product or service. Online or offline, we are all consumers.  

In this highly digital age, brands have evolved into providers that boast of accessibility anytime, anywhere. Product information and online transactions are within reach with a smartphone. With just one call, you can also speak to a call center customer service agent to address your concern. And as more and more businesses are placing value on branding and customer service, a call center customer service agent’s role in the entire customer experience is essential.  

As brand representatives, call center agents can make or break a customer’s experience in a single call. That is why hiring the right people to fit your brand is essential. For hiring managers, the hunt begins with drafting an enticing and compelling job description that evokes both curiosity and excitement to candidates. They must be able to picture themselves working for your company through the details provided in the job description. Is knowledge of particular software important? How about the nature and culture of your company? Will you need people with previous experience? Placing those particulars on your job post will help you filter your ideal candidates. 

 Responsibilities of a Call Center Customer Service Agent

When a customer calls in, it’s because there is a need to be addressed. A call center agent has the opportunity to begin a positive customer service experience through a friendly greeting and by engaging the customer in a conversation. Is the customer calling for clarity on a product? Is there a complaint on a certain fee or service? Would it be a chance to upsell a product or service? Whatever the reason for the customer’s call, the agent can make a great impression on behalf of the company.  During a conversation, it is up to the call center agent to identify the need, get the details, and provide a resolution – all while being professional and friendly to the customer.

The call center agent can be tasked to take on inbound or outbound calls and obtain client information and verify them. They must be knowledgeable about all the company’s products and services to provide solutions within their scope. Answering inquiries, providing accurate information, and recommending solutions are part of each call.

Depending on company policy, the agent may be asked to memorize scripts provided by the company. Additionally, maintenance of a call database is important to provide records for the business. There may be accounts where, aside from providing customer service, agents will be required to upsell products and services for an incentive.

Skills and Qualifications

To be successful in the role, candidates must have a customer-centric mindset. Great verbal communication, active listening skills, and the ability to multitask are also keys to the position. A call center customer service agent may encounter frustrated or even irate customers so the ability to maintain composure and a calm, professional demeanor is also important. 

As for educational background qualifications, a high school diploma or GED is the usual standard but an associate or bachelor’s degree may be required depending on hiring parameters. Moreover, knowledge of computer systems navigation and data entry are helpful. Previous customer service experience is advantageous.

Great customer experience is priceless. Simply put, each call center customer service agent is the voice of the company. Each call is an opportunity to make an exceptional lasting impression. In today’s business climate, it’s no longer a competition for the number of customers but the quality of satisfied customers.

47 Call Centers  applied for jobs in the last 24 hours on Workstream.

R***** H*****(603)-8**-***9
Call Centers for Hire in Hooksett, NH
Applied 2 minutes ago
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Completed full applicant profile
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R***** A*****(404)-9**-***9
Call Centers for Hire in Atlanta, GA
Applied 4 minutes ago
If this applicant is interested, they typically responds within 1 minutes of being invited to a job. This applicant applied from Others. Would you like to invite this person to apply?
Completed full applicant profile
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O***** Y*****(347)-9**-***4
Call Centers for Hire in New York City, NY
Applied 4 minutes ago
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Uploaded resume
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Completed full applicant profile
R***** B*****(323)-4**-***6
Call Centers for Hire in Culver City, CA
Applied 5 minutes ago
This applicant applied from Others. Would you like to invite this person to apply?
Completed full applicant profile
Has legal work authorization
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Uploaded resume
A***** O*****(813)-2**-***8
Call Centers for Hire in Brandon, FL
Applied 6 minutes ago
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H***** H*****(929)-8**-***1
Call Centers for Hire in Brooklyn, NY
Applied 7 minutes ago
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Completed full applicant profile
Has legal work authorization
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Uploaded resume
I***** N*****(503)-6**-***0
Call Centers for Hire in Portland, OR
Applied 7 minutes ago
If this applicant is interested, they typically responds within 4 minutes of being invited to a job. This applicant applied from Others. Would you like to invite this person to apply?
Completed full applicant profile
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I***** U*****(615)-9**-***0
Call Centers for Hire in Nashville, TN
Applied 9 minutes ago
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Completed full applicant profile
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A***** U*****(916)-4**-***7
Call Centers for Hire in Roseville, CA
Applied 9 minutes ago
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Validated mobile number
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E***** A*****(616)-3**-***6
Call Centers for Hire in Canton, MI
Applied 10 minutes ago
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Completed full applicant profile
Has legal work authorization
Uploaded resume
Validated mobile number

Frequently Asked Questions about hiring a Call Center

What is the best way to find and hire a Call Center near me?
Online job boards are the best place to find qualified Call Center applicants. Employers posting their Call Center job on Indeed get about 20 applications from that board on average.
Which job boards should I post on to find Call Center applicants?
You should post to multiple job boards at once. The most successful job postings for a Call Center are on Indeed – but on average, employers post to 9 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 17 hours on average, which is shorter than the national average for Call Center positions.
What's the best way to communicate with applicants looking for a Call Center role?
SMS has 100% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Call Center job applicants?
Hourly paid workers, such as Call Centers are actually more engaged when texting about jobs. We have found that text messages are 185% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Call Center applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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