Receptionist Job Descriptions

Find Receptionist job description examples you can re-use to hire faster, or use our template to create your own.
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Receptionist Job Description

Receptionists are responsible for handling many of the administrative tasks that allow an office to function efficiently. This typically includes answering phones, directing calls, greeting visitors, and preparing rooms for meetings and training. To be successful, receptionists need to have excellent communication and organizational skills.

Receptionist Job Description Template

Our office is looking for an experienced receptionist who can help our team operate more efficiently. As our receptionist, you will be the first point of contact with our clients. This is an important role that will set the tone for our company’s relationship with each client.

In this position, your job will be to provide administrative support to our entire organization. You will need to welcome guests, answer their questions, and direct them to the appropriate employee. You will also need to answer and redirect phone calls. 

Other responsibilities include distributing correspondence, preparing rooms, sorting mail, and arranging travel plans for staff. Qualified candidates will have strong communication and organizational skills as well as a demeanor that is both warm and professional.

Receptionist Responsibilities:

  • Schedule appointments and maintain calendars
  • Sort and distribute mail to the appropriate parties
  • Provide superior customer service to our clients
  • Greet clients and visitors as they enter the office and direct them where they need to go
  • Work with security staff to maintain office security
  • Answer phones and direct calls as needed
  • Assist with various administrative tasks, such as copying, faxing, and taking notes
  • Prepare meeting and training rooms for use
  • Sort and distribute mail as needed
  • Schedule appointments and ensure that relevant staff are notified and prepared

Receptionist Requirements:

  • Proven experience in an office setting and as a receptionist, front office representative, or a related position
  • High school diploma, associate’s/bachelor’s degree in a relevant field preferred
  • Experience operating office equipment like copiers and printers
  • The technical ability to use scheduling software and Microsoft Office products
  • Positive demeanor, professional appearance, and professional attitude
  • Ability to thrive in a fast-paced setting
  • Strong multi-tasking and time management skills
  • Ability to provide exceptional customer service

Receptionist FAQs:

What does a receptionist do?

A receptionist is responsible for supporting an office by completing important administrative tasks. These include answering phones, directing customers, and providing exceptional customer service, just to name a few.

Receptionists are also often the first point of contact between a company and its clients. With that in mind, a receptionist needs to have a positive, friendly, and professional demeanor that sets the tone for a strong relationship between the client and the company.

Other tasks that receptionists may complete include scheduling appointments, sorting mail, and preparing rooms for meetings. Successful candidates will need to be capable of balancing all of these tasks.

Can I use your receptionist job description template?

Feel free to use our template as a starting point for your help-wanted ad. However, you will want to customize what we’ve written to meet your unique needs. For example, maybe your receptionist will be responsible for tasks that aren’t written here. If so, be sure to include those tasks in your job description to ensure you’re attracting the best candidates possible for the position.

What should my office include in its receptionist help-wanted ads?

A good strategy is to simply follow the template that we’ve shown above. Start with a strong description of what the position will entail. Then, transition into lists that show the specific responsibilities of your receptionist and the requirements you expect candidates for the position to demonstrate.

It’s worth taking the time to be detailed and clear in your help-wanted ads. Doing so can help you pre-screen candidates and attract more applicants than you would with a vague or dull help-wanted ad.

Frequently Asked Questions about hiring a Receptionist

What is the best way to find and hire a Receptionist near me?
Online job boards are the best place to find qualified Receptionist applicants. Employers posting their Receptionist job on Indeed get about 10 applications from that board on average.
Which job boards should I post on to find Receptionist applicants?
You should post to multiple job boards at once. The most successful job postings for a Receptionist are on Indeed – but on average, employers post to 10 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 6 hours on average, which is shorter than the national average for Receptionist positions.
What's the best way to communicate with applicants looking for a Receptionist role?
SMS has 80% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Receptionist job applicants?
Hourly paid workers, such as Receptionists are actually more engaged when texting about jobs. We have found that text messages are 189% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Receptionist applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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