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Responsibilities

• Friendly
• Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases
• Foster positive and professional relationships with co-workers and guests 
• Provide courteous, frictionless, and elevated experience for guests 
• Communicate respectfully and maintain a consistent team-oriented attitude
• Address and mitigate guest concerns with a sense of urgency and involve managers as needed

Food

• Adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
• Ensure that all food and beverage offers are available
• Clean food preparation areas and equipment to RaceTrac standards

Clean

• Ensure the store is clean and fully stocked to provide an elevated guest experience 
• Clean inside and outside of store
• Stock shelves and coolers and takes inventory on shelf items

Qualifications

• High School Diploma or GED in progress or completed
• 1-2 years’ work experience preferred
• Previous experience working in a high-volume, guest-focused, transactional environment preferred
• Takes initiative
• Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job

Benefits:

• Flexible schedules which include being closed on Sundays.
• A fun work environment where you can positively influence others.
• Learn first-hand from an experienced Owner/Operator that cares about you personally and is actively involved in the community.
• Leadership opportunities to gain real world management experience to help you reach your professional goals.
• Competitive pay.
• Employee meal discounts

Requirements:

Must be 15 years old to apply.

Applicants must be able to:

• Have the ability to communicate effectively in English
• Be at least 15 years of age
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-65 lbs.
• Have a valid photo ID and reliable transportation

Responsibilities:

We are looking for applicants who exhibit the following qualities:

• Consistency and Reliability
• Cheerful and Positive Attitude
• Values Teamwork
• Loves Serving and Helping Others

Applicants must be able to:

• Smile
• Create and Maintain Eye Contact
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the restaurant
• Multitask & work quickly, yet thoroughly and efficiently 
• Team-oriented, adaptable, dependable, and strong work ethic
• Communicate effectively with guests and team members

Applicants will also be expected to be able to work on their feet for several hours at a time. Prior experience is preferred, but not necessary.

To our team members, Zaxby's is a family.

So come on in! We're saving a seat for you.

Team Members will assist in front of house or back of house operations.  Depending on experience and interest, you may be trained to be a cashier or a cook with us.  We love to cross train our team members.  You will do things like assist a guest with placing an order, help with preparation of food, or assist with keeping the restaurant clean.  

Job Qualifications 

The following requirements must be met in order to qualify for this position.

• Must be 16 years of age or older
• Must be eligible to work in the United States
• Sense of urgency

Benefits:

• FREE meals on the clock
• 50% discount for you and immediate family when not on the clock
• Eligible for 401k after 1 year of employment
• Team member referral bonus
• Flexible Hours
• College/tuition reimbursement -- up to $250 per semester
• Health insurance offered if average 30+ hours over past year

Responsibilities:

The individual in this position is expected to engage in the following work-related activities and complete all training requirements including:

• Zaxby’s Front of House or Back of House Development Plan
  • Hands-on stations training
• Provide friendly, enthusiastic service for all guests
  • Promptly greet guests as they enter and thank them as they leave
• Assist with preparation of food
• Maintain awareness of current promotions
  • Explain menu items, answer questions, and suggest additional items
• Enthusiastically represent the Zaxby’s brand
• Accurately complete orders and guest transactions
  • Enter guest orders accurately into the point of sale system
• Accept payments, operate cash registers, and maintain receipts
  • Handle cash payments, count and verify tills, and record totals appropriately
• Maintain a clean, safe, welcoming environment
  • Clean and maintain guest areas including dining room, counters, bathrooms, and building exterior
  • Maintain equipment and inform management of maintenance needs
  • Stock paper goods, condiments, serveware, and beverages
  • Keep work areas clean and organized
• Accurately complete, package, and present guest orders
• Other work assigned

Capabilities Requirement:

• Sit, stand, and walk continuously
• Occasionally stoop, bend, crouch, or climb, including the use of ladders
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
• Continuous use of hands and wrists for grasping and fine manipulation
• Communicate proficiently through speech, reading, and writing
• Maintain effective audio-visual perception and judgement to observe and respond to the environment
• Work in an environment that features hot and cold temperature variations and exposure to food allergens
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

WHAT YOUR TEAMMATES SAY: 

“I enjoyed working at Taziki's. I was friends with all of my co-workers so it felt like a family! I had good pay and great hours! I enjoyed learning how to do a lot of things in the kitchen!”

“It has been by far my favorite job. I love the brand and what Taziki's stands for. The food is all fresh every day, everything is made that morning.”

YOUR ROLE AS A TAZIKI’S TEAM MEMBER:

• Being a Taziki’s Ambassador to guests for our service, our menu, our story, and our culture
• Understanding and using POS (point of sale register) 
• Following proper cash handling and payment procedures
• Maintaining Health Department Standards throughout each shift 
• Following proper Alcohol Handling policies and procedures
• Performing shift side work including opening and closing duties

THE IDEAL TEAM MEMBER:

• Experienced preferred but not required - we will train you!
• Energetic, ready to learn, and loves fresh food
• Good communication and hospitality skills
• Ability to work with passion and urgency in a fast-paced environment 
• Ability to work independently and collaborate with the team as necessary
• Work flexible schedule
• Dependable, reliable and trustworthy
• Professional attitude and respect for coworkers, establishment, and the brand

ALL EMPLOYEES MUST:

• Understand and abide by all company standards and policies (provided in your handbook)
• Must obtain a Food Handler’s card shortly after beginning employment

YOUR WORKING CONDITIONS/HOURS:

A typical work day at Taziki’s may look like:

• Morning shift - 9am - 4pm
• Evenings - 4pm - 10pm
• Weekends- when applicable
• Holidays - when applicable (CLOSED Thanksgiving & Christmas)

*Hours will vary by store.

YOUR PHYSICAL REQUIREMENTS: 

(with or without a reasonable accommodation)

• Walking/ standing for extended periods
• Reaching
• Bending
• Lifting/ carrying up to 30 pounds
• Wiping

Taziki’s is an Equal Opportunity Employer

A Day In The Life:

You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You’ll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You’ll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You’ll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You’ll document what you are seeing and be ready to share with your manager and the pet parent. And let’s not forget -- you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

Responsibilities:

• Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
• Answer all incoming calls, respond to voicemails and emails. 
• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
• Manage cash, check, and credit card transactions and reporting/reconciling
• Gets to know clients and their pet’s names on a regular basis
• Obtain all information related to a pet’s visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems. 
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. 
• Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
• Obtain vaccination records from veterinary offices and input into the computer.
• Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
• Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
• Notifying manager on duty or ordering when levels of inventory are low in the following areas:
• Retail
• Cleaning products for lobby areas and office supplies
• Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
• Consult with other departments

Work with a team who all exemplify these qualities:

• A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
• Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
• Customer Service Oriented - Ability to take care of the customers’ needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
• Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
• Must be able to multitask and be very detailed oriented. Must be able to start and stop work. 
• Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
• Conflict Resolution - Ability to handle conflict with tact and diplomacy
• Good team work and willingness to assist other departments as necessary
• Cheerful, friendly, positive team-oriented attitude
• Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
• Reliable, punctual, and dependable
• Ability to work a flexible schedule, including holidays and weekends
• Ability to take direction well and apply it independently 
• Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
• Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently 
• Physically able to handle dogs of all sizes and to lift up to 60 lbs. 
• Other duties as assigned.

Equal Employment Opportunity:

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.