on how to read financial reports and create action plans
• Organization
• Strong Work Ethic
• Sanitation orientation
• Responsiveness
If you possess any degree of the above skills, and are looking for a growth-oriented career, we have immediate openings at the General Manager, Assistant Manager,
and Crew Leader positions. The management team is responsible for increasing sales and profits through sound financial and operational management and leadership practices.
POSITION: General Manager, Assistant Manager, Crew Leader
Full Time
Non-Exempt Status (Hourly)
DUTIES AND RESPONSIBILITIES:
• Greets and engages each Guest with the, ability to suggestive interact and sell multiple food and beverage products to
Guests
o Demonstrates Attentive, Cheerful and Timely (A.C.T.) standards for service.
o Provides product samples to all potential Guests.
• Product Quality
•o Consistently delivers high-quality Cinnabon products every time.
• Maintains and delivers high-quality products using the PACE system.
•o Demonstrates deep knowledge of products and service.
• Service
• Uses WOW! Service to enhance the Guest’s experience.
o Works with other team members to pro-actively react to the Guest’s needs.
o Models and promotes the Cinnabon culture.
o Housekeeping
• Maintains bakery cleanliness during the shift.
o Follows the bakery’s -cleaning schedule.
o Demonstrates a “clean-as-you-go” mentality
o Training
• Achieve certification on all crewmember position qualifications.
o Consistently uphold all product to standards.
• Policies and Procedures
•o Follows procedures outlined in the Training Guide Manual.
•o Follows cash control and security policies outlined in the Brand Manual.
•o Demonstrate proficiency Knowledgeable in register discounts and promotions.
•o Maintains safe and healthy workplace conditions for Guests and other crew members.
•o Immediately reports accidents and other incidents to bakery management immediately.
CRITICAL SKILLS:
• Delivers WOW! Service and A.C.T. Guest First.
• Strong teamwork and interpersonal communication skills.
• Is honest and has integrity.
ESSENTIAL PHYSICAL REQUIREMENTS:
Must have the ability to:
• Ability to communicate with Guests and co-workers.
• Ability to Perform basic addition and subtraction and make provide correct change to Guests.
• Ability to Process information through the POS register system.
• [Ability to operate the mixer (if 18 years of age or older), if working in a scratch baker]y
• [Ability to lift up to 50-lb bags or pull 35-lb batches of dough from the mixer (if 18 years of age or older)] if working in a
scratch bakery.
• [Ability to lift up to 35-lb boxes of frozen products].
• Ability to work in a warm environment (near ovens) and react to timers.
• Ability to climb ladders and bend at the waist to clean equipment.
• Bend, squat, crawl, kneel, climb, sit, stand, walk, push/pull handle objects (manual dexterity), and reach above shoulder level
• Climb ladders and bend at the waist to clean equipment
• [Ability to use hands, arms, shoulders and back to produce rolls for up to 4-hour periods if working in a scratch bakery.]
• Stand for up to 4 hours without a break
• Ability to work around industrial-strength cleaners.
• Weigh and measure baking products
• Stand for up to 4 hours without a break
Ability to weigh and measure baking products.
PROFESSIONAL BACKGROUND:
Must be at least 16 years of age and have a valid work permit (if required by law). Other prerequisites:
• Retail or food experience preferred, but not required
• Excellent interpersonal communication skills and a strong interest in Guest service
Must be at least 16 years of age and have a valid work permit (if required by law). Other prerequisites:.
• Retail or food experience preferred, but not required.
• Excellent interpersonal communication skills and a strong interest in Guest service.
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