Hire a Sales Advisor
Sales advisors facilitate purchases by advising customers on suitable products that best meet their requirements. They demonstrate product features and benefits to customers and assist in locating specified products on the sales floor. These advisors encourage purchases, drive sales and ensure that buyers have a pleasant shopping experience. The goal is to create an attractive environment for the customers that maximizes sales and drives sustainable growth. The job is suitable for professionals who have customer service experience and proven experience driving sales growth. Sales advisors usually work in several job settings, from small retail outlets to large departmental stores and showrooms. They work indoors, usually in shifts depending on the store's timings. The schedule, job environment, and salary of an advisor may vary drastically depending on the company, the product, and the job performance. The average salary earned by these professionals is $51,000 per year. The compensation includes commissions, bonuses, and overtime pay.
Assigned duties and responsibilities
In line with their goal of increasing the retail outlet's profit, sales advisors perform various duties. They generally supervise all aspects of the store's sales process. In any retail setting, these professionals have to approach shoppers and speak with them about the products on offer. While approaching them, the advisors should maintain the quality of services to ensure customer satisfaction. They provide recommendations to customers according to their taste and style. For this, they should have an in-depth knowledge of products available in the store. They should determine what is to be displayed on shelves, replenishing the stock, and managing the merchandise promptly. A sales advisor is often responsible for completing sales, customer follow-ups, and tracking and ordering inventory. They also must meet the sales goals set for themselves and the team. In addition, they handle customer queries and complaints related to discounts, price changes, and customer returns and refunds. Other duties vary, but often include: basic store maintenance duties, updating customer information in databases, and operating cash registers for processing a purchase.
Requirements for the position
In terms of education, employers generally look for candidates who have a bachelor's degree. They must have prior experience working in a similar role. Desirable skills for a sales advisor include effective communication and exceptional customer service. The advisor must have the ability to work in a fast-paced environment, working individually or in a team. An excellent sales advisor must be friendly and outgoing with superb communication and interpersonal skills. They also must have excellent organizational and consultative sales skills. The ideal candidate must have the ability to obtain a thorough knowledge of the products and pass that information to customers with a great deal of enthusiasm. Also, they must be able to operate a cash register and stand for extended periods.