Hire a Quality Coordinator
Quality coordinators ensure that an organization's processes, procedures, and services comply with regulatory and quality standards. They test, measure, and assess the material coming in and going out of the warehouse facility. They oversee all aspects of quality management, implement protocols, and contribute to the development of company policies and procedures. Reporting to the quality manager, they provide support in the day-to-day quality evaluation activities of the company. They work closely with other departments to increase business effectiveness. Most businesses require quality coordinators to work in an indoor setting, operating during regular business hours. However, in some cases, overtime work is needed to meet evaluation deadlines. The work conditions can vary by industry, establishment size, and the nature of duties. Usually, quality coordinators get paid between $34,000 and $50,000 per year. The top earners can draw up to $65,000 per year based on industry, experience, and job role. Benefits include 401(k), 401(k) matching, health insurance, employee assistance programs, to name a few.
Key performance areas
The most important task assigned to the quality coordinator is to review company standards, policies, and procedures. In order to do so, they carry out projects evaluating the effectiveness of existing programs. In case the quality standards fall short, they incorporate new standards and procedures. They may also participate in designing training manuals, workflow diagrams, and quality guidelines. When conducting checks, they identify non-conforming items and initiate corrective actions. They perform quality audits, analyzing the data, creating feedback reports for the management to review. To maintain standards, they provide training to the teams to reduce quality issues and increase understanding of quality goals. They also document the current state, risks, and quality improvement goals. Besides, they maintain cleanliness and sanitization of all equipment used for quality tests.
Required knowledge and skills
Most quality coordinators are required to have a bachelor's degree. The qualification must be in a field related to their business' industry. Candidates must have experience with quality systems or in a similar role to be considered for the job. Other than this, they must have extensive knowledge of the latest quality standards. Proficiency in MS Office tools such as Word and Excel is often needed, as the job requires tracking and interpreting data and presenting to the management. In order to succeed in the position, the potential hire should have superior verbal and written communication skills and the ability to work well with people at all levels. They must be able to demonstrate excellent decision-making, problem-solving and organizational skills. A keen eye for detail, the ability to focus for long periods, and act proactively are also essential requirements for the role.