Hire a Floor Manager
The daily operations of a retail store can go from relaxed to busy multiple times in a day. At any point, the store staff members have to make sure that the customer experience remains positive, smooth, and hassle-free. Floor managers are responsible for monitoring the sales floor and making sure that each customer is cared for and happy. In an industry that sees many retail businesses come and go, a positive customer experience along with quality products can make all the difference.
After studying the job vacancy and the business requirements, recruiters create a job description. A compelling job description helps attract a good pool of candidates for selection. It reflects the necessary information about the position, job expectations, responsibilities, and qualifications. What will make the content stand out is relevant content about the hiring business. It will allow candidates to picture what the company culture and its work environment are like. Write a few sentences about business milestones, company values, and its vision. It is a good opportunity to make a lasting impression and inspire applicants to submit their resumes.
Floor Manager Responsibilities
Floor managers perform a variety of tasks that contribute to the success of the retail store business. The responsibilities are a blend of administrative and operational tasks geared towards customer service and sales. First and foremost, floor managers are leaders of the sales team members. They walk the floor, check the aisles, and motivate employees to provide a good customer experience and drive sales. Floor managers help sales staff and train them as needed. They also engage with customers to see if they need any assistance. Floor managers have excellent product knowledge and can help out in any area if needed. They answer any questions from customers and make product recommendations according to the customer’s needs.
Furthermore, floor managers keep an eye on the overall physical appearance of the store. They monitor inventory and alert stock clerks if there is a need to replenish some shelves with products from the storage room. They also place new orders as needed. Floor managers ensure that the in-store displays and visual design are maintained. Finally, they update the store’s inventory records, sales records, and prepare reports as necessary for management review.
Floor Manager Skills and Qualifications
Candidates for a floor manager role need a high school diploma or GED. Abachelor’s degree in business administration or a related course is a plus. Strong work experience in retail merchandising in the same role is preferred. Candidates must demonstrate a customer-centric disposition. Floor managers engage with both customers and team members daily. As such, strong communication and interpersonal skills are an asset. Being able to communicate effectively is key.
Additionally, candidates must have the necessary leadership and management skills to motivate and guide employees in the store. They also need to be knowledgeable on the basic business management processes of the retail store. Lastly, candidates must be willing to move about and check on the floor staff frequently.