Hire a Client Services
Customer service is what sets a business apart; a positive client experience is the difference between a one-time customer and a loyal customer. Once a position in client services opens up, recruiters begin by getting a clear understanding of what the business needs. How will the Client Services role contribute to the company? What are the job expectations? Is there a minimum number of years of work experience? Is retail experience a must? Knowing the position in and out will help recruiters in their candidate search. Next up is creating a compelling job description that is eye-catching. Making a lasting impression on candidates will help them to think about the position and see if they are right for it.
How can you write a great job description? Give the candidates a glimpse of what the hiring company is like. Describe their business. What are the products that they offer? Any company milestones that you can share? How is the work environment? Paint a picture of the potential benefits. In this way, you can pique their interest and encourage them to apply.
Aside from posting on hiring websites, company social media platforms, and relevant online groups, another reliable way to source candidates is through an employee referral. Great people know great people. Let them in on the job vacancy details. The next client services associate may already be in their network.
Client Services Responsibilities
The goal of a client service employee is to make sure that each client has a remarkable customer experience. They provide assistance to each customer by asking about their needs, what kind of product they are looking for, and what they are hoping to gain. Client services associates engage customers in conversation to establish rapport and make them feel at ease.
Client services associates discuss the best options for customers by highlighting what each product can offer. Depending on the type of retail business, they can also ask for the customer’s information to update their client database. Client services associates can give them a call or correspond via email to give updates on business services and ask for feedback. Another responsibility of client services associates is managing customer complaints. They develop a positive customer relationship by resolving the client’s concerns and making appropriate recommendations.
Lastly, client services associates also perform administrative tasks as required. They follow up on customers, answer inquiries via phone, among others.
Client Services Skills and Qualifications
Client services positions require a high school diploma or GED. The most important quality that candidates need to have is a positive and customer-centric disposition. Aside from this, excellent interpersonal and communication skills are also expected. Being able to listen to customer’s concerns and manage them accordingly requires patience and a professional attitude. Furthermore, data entry skills and proficiency in using CRM software are part of the job.