Hire a Courtesy Clerk
Customers come and go to the grocery every day. Courtesy clerks help make sure that each customer’s shopping experience is seamless. By providing excellent customer service, they boost business in a big way.
The position of a courtesy clerk is good for a person who is looking to gain valuable work experience in the retail space. This is a junior role that can be a stepping stone to other positions in the future. When looking to hire a courtesy clerk, recruiters search for candidates who have a passion for customer service. It takes patience and an outgoing attitude to do this job well. A job description that is well-written with a clear list of responsibilities and qualifications will help attract a good pool of job seekers.
Courtesy Clerk Responsibilities
Courtesy clerks perform responsibilities that contribute to the overall customer experience. They greet customers warmly and answer any general questions the best they can. Together with the cashier, they help customers check-out their purchases without a hassle. They do so by carefully and swiftly putting the items inside a bag. They take note of the size of each item and place them inside the appropriate bag to prevent damage. Depending on the store’s provision, courtesy clerks ask customers if they prefer paper or plastic bags. They also assist the cashier if there is a clarification needed on the price of any item. For heavier purchases, clerks also go the extra mile and carry them to the customer’s vehicle. Courtesy clerks thank customers for shopping at their store.
Courtesy clerks study and memorize the store's layout and the products in each section. They assist customers in looking for products, directing them to the right section or aisle. Furthermore, courtesy clerks also help merchandisers arrange stock on the shelves. They help put unwanted items back on the correct shelf and also help collect shopping carts from the parking lot or nearby surrounding premises.
Lastly, courtesy clerks help maintain the cleanliness of the store. While some custodians focus on cleaning, courtesy clerks may also help them out as needed.
Courtesy Clerk Skills and Qualifications
This role is an entry-level position and a high school diploma or GED may be required. Companies provide newly hired employees with orientation and on-the-job training. Working as a courtesy clerk requires candidates to have an outgoing, helpful, and customer-centric attitude. The ability to understand customers’ needs and attend to their concerns requires good observation skills. Additionally, courtesy clerks speak with customers and collaborate with other staff members like custodians and cashiers. As such, strong communication and interpersonal skills are essential. The ability to follow verbal and written instructions are also part of the job. Lastly, candidates must have good hand-eye coordination skills. They must also be willing to be on their feet and move about for extended periods.