Hire Shift Leads
A shift lead is the head of staff, the restaurant employee who essentially runs the show and ensures that the restaurant runs like a well-oiled machine. The shift lead supports the restaurant’s general manager by running shifts in a self-sufficient manner. Hiring a great shift lead is essential as this person is responsible for creating a memorable dining experience for the guests, which increases the restaurant's profitability. An effective shift lead is in charge of overseeing the staff and ensuring high customer satisfaction rates. Getting the right hire for the role of a shift lead is crucial, as this employee is a linchpin around which your restaurant operation runs. Although the pay is on the lower side (an average of $30,000 roughly in the US), an ambitious shift lead can make themselves indispensable in a restaurant and move up quickly.
How to hire a successful shift lead
Apart from knowing when to hire a shift lead, which is primarily during the holiday season, it is critical that the hiring is done when there is a slight lull in business. A great shift lead may bring in their own pool of expertise; however, it is essential that they adapt themselves to the restaurant's culture and environment. They must understand how the business operates before peak season. The right hire will be someone who is seasoned and adaptable and knows the tricks of the trade. Prescreening can be done through a hiring portal by asking relevant questions about background, experience, the proximity of residence of the applicant, frequency of job change, and other particulars. This prescreening will help narrow down the list of applicants to the best fit.
Refining the search
A shift lead position combines leadership with strong people skills. They ensure that the team members are suitably trained and positioned to provide a great customer experience. They should be able to take ownership and be accountable for resolving problems, providing guidance, and seeking help when required. This employee will go on to play an indispensable role in the operation of the restaurant. In your job description, you should include requirements that encapsulate all the qualities you are looking for in the hire, giving the applicants more clarity on the position and helping you shortlist the desired candidates.
The Best Fit
A restaurant shift lead should have a proven record in a related role at a restaurant. Availability to work different shifts, including during the weekends, is essential. A relevant certification can definitely give a candidate an advantage. However, making the requirement mandatory can result in a smaller applicant pool. Communication, customer service, ability to handle stress, and management skills are some of the key qualities absolutely essential for the position. Explaining the reporting structure and showcasing job perks can help attract the desired candidates and lead you to the right hire.