Hire an Assistant Manager
An assistant manager plays a significant role in giving customers a one of a kind experience. Their primary duty is to assist the manager with the daily functions of the retail establishment. This includes supervision of the staff members and performing all other retail operational jobs. Retail assistant managers usually report to departmental managers. However, the reporting hierarchy depends on the setup of the establishment. These professionals work in a team-oriented environment and get hired by retail businesses to work full and part-time shifts. Due to the nature of the role, most have to work evenings, weekends, and on holidays. Incumbents generally perform all their duties in an indoor setting and do not need to travel unless they are a part of a retail chain. Pay for this role averages about $45,000 per year, with most stores offering a commission. Employers also provide basic benefits packages to full-time employees that include health and insurance coverage.
What do Retail Assistant Managers do?
Retail assistant managers are crucial for the smooth running of retail establishments. They oversee both backend and frontend operations. The main goal of the job is to ensure that customers receive quality service. To attain this objective, they have to ensure that all assigned jobs are performed on time. The tasks involve keeping track of inventory, preparing sales reports, coordinating operations, and monitoring the staff. Some employers may require them to work with the supervisor to create advertisements for products. Besides, they are responsible for hiring and training new employees, motivating staff during busy shifts, and resolving customers' complaints. They also assist in planning and implementing retail strategies and ensure that store schedules and objectives are met.
What qualifications and skills are required?
Employers require the applicants to have a high school diploma or GED in addition to prior work experience in a retail or management role. No further qualification is typically needed. However, in many cases, retail assistant managers are promoted to this position after initially working as a retail associate or in a similar role. To be successful in the job, they should be able to use sales techniques to move merchandise. Hiring managers look for candidates having a range of skills, such as problem-solving and organizing skills, and the ability to multitask. Retail assistant managers have to be leaders with the ability to motivate staff. Since the position is customer-centric, employers desire candidates with strong customer service skills. Good communication and interpersonal skills are also a must-have for the role, as assistant managers need to work closely with staff members, customers, and store managers.