Hire a Salon Manager
A salon offers a variety of services aimed to make people look and feel confident. Whether it is a new haircut, a trim, hair color change, manicure, nail art, or a massage, you can be sure that each service will have an immediate effect on the customer’s well-being.
With so many salons to choose from, what will convert customers into regular patrons? Anybody will tell you that it is how the staff and service in the salon made them feel. Nowadays, a salon experience is defined by more than the outcome of the treatment or service provided by the salon. It is all about the entire customer experience. With so many activities, treatments, services that take place on a typical busy day, a salon needs to have an efficient salon manager to be at the helm and oversee the daily operations.
Hiring a salon manager entails learning about the job specifications and requirements. Once hiring managers gain clarity on the position’s details, they can proceed with creating a job description that will attract ideal candidates. Having a job description that is simple, easy to read, and complete will help the recruitment process in many ways.
Responsibilities of a Salon Manager
Salon managers understand the salon’s operations, day in and day out. More than just handling administrative tasks and transactions, however, the primary responsibility of a salon manager is to be a leader. Their goal is to foster, develop, and maintain a supportive and positive work environment. In an industry where there can be high attrition and turnover of employees, salon managers can minimize this with good people management. Salon managers help team members become successful by training, monitoring and setting individual goals. They evaluate the team member’s performance and help them improve.
Also, salon managers are in charge of hiring new team members, training, and making schedules. Additionally, salon managers perform salon services like hair styling, coloring, and other treatments. They do so while keeping track of the salon’s operations. Lastly, salon managers take care of building the salon’s client base by implementing marketing strategies to drive sales. They ensure that customers know about any special promos the salon has to offer.
Skills and Qualifications of a Salon Manager
Salon managers are required to have a high school diploma or GED. Candidates need to have a state license to practice cosmetology. Previous salon work experience with at least one year in a supervisory role is typically required. Any retail or sales background is a plus. The ideal candidate is a leader with exceptional customer service. Salon managers possess excellent listening, interpersonal, and communication skills. They are quick to establish rapport with salon team members and customers.
Additional qualifications for salon managers are administrative skills, computer proficiency, and employee management. Candidates must be able to delegate tasks as appropriate, train, and manage salon staff. Lastly, candidates must be willing to spend most of their work time on their feet, walking and moving around the salon, and work on weekends and holidays as required.
