Hire Health Care Customer Service Representatives

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Hire Health Care Customer Service Representatives

 

In this highly digital age, companies have evolved into providers that boast of accessibility anytime, anywhere. Product information is within reach with a smartphone. 

 The healthcare space is no different. With just one call, you can speak with a health care customer service representative to sort out your concern. As more and more businesses are placing value on customer service, a health care customer service representative’s role is essential.  

As company representatives, health care customer service representatives can make or break a customer’s experience in a single call. That is why hiring the right fit for your company is a must. For hiring managers, the search begins with writing an accurate job description that evokes both curiosity and excitement in candidates. A job description is the first point of communication between candidates and the hiring medical facility or institution. Create a job description that is clear, concise, and detailed. Are you looking for candidates who live in a specific area? What is the schedule? Is prior experience required? Outline the responsibilities and requirements clearly. Keep in mind that the job description should be more than just a list of expectations. Highlight what you can offer the candidate as well. 

Once you have a compelling job description, posting your job announcement is the next step. Aside from general job boards, it is best for hiring managers to post job announcements on healthcare-specific job boards, online groups, and in community groups as well. 

 

Health Care Customer Service Representative Responsibilities

The primary responsibility of a health care customer service representative is to inform customers about their insurance coverage, claims, and benefits in a friendly and professional manner. When a customer calls in, a health care customer service representative has the opportunity to begin a positive customer experience through a friendly greeting and by engaging the customer into a conversation. The representative can make a great impression on behalf of the company.  

During the conversation, the representative identifies the need, acquires the details, and provides a resolution within their scope. They are knowledgeable with updated information on insurance plans, policies, and benefits and explain them accurately to customers. If covered, health care customer service representatives may grant pre-authorizations for medical procedures and inform members about balances and co-payment arrangements. Representatives escalate calls to their supervisor if they are unable to manage the concern or request. 

Depending on company policy, the representative may memorize scripts provided by the company. Additionally, they maintain a call database to provide records for the business. 

 

Health Care Customer Service Representative Skills and Qualifications

To be successful in the role, candidates must have a customer-centric mindset. Excellent verbal communication, active listening skills, and the ability to multitask are also keys to the position. A health care customer service representative may encounter frustrated customers. In this situation, the ability to maintain composure and a calm, professional demeanor is essential.

A high school diploma or GED is usually required. However, an associate or bachelor’s degree may be required as well, depending on hiring parameters. Moreover, knowledge of computer systems navigation and data entry is helpful and previous customer service experience is advantageous. As the schedule may vary per medical facility, flexibility to work on evenings, weekends, and even holidays is a plus. 

Exceptional customer experience is priceless. Simply put, each health care customer service representative is the voice of the company. Each call is an opportunity to make a great lasting impression.

14 Health Care Customer Service Representatives  applied for jobs in the last 24 hours on Workstream.

E***** A*****(323)-3**-***2
Health Care Customer Service Representatives for Hire in Loganville, GA
Applied 1 minute ago
This applicant applied from Others. Would you like to invite this person to apply? This applicant also applied to 1 other position.
Uploaded resume
Validated mobile number
Has legal work authorization
Completed full applicant profile
D***** L*****(773)-9**-***0
Health Care Customer Service Representatives for Hire in Brookfield, IL
Applied 1 minute ago
This applicant applied from Others. Would you like to invite this person to apply?
Has legal work authorization
Completed full applicant profile
Uploaded resume
Validated mobile number
E***** H*****(219)-2**-***5
Health Care Customer Service Representatives for Hire in Fort Wayne, IN
Applied 1 minute ago
This applicant applied from Others. Would you like to invite this person to apply?
Has legal work authorization
Validated mobile number
Completed full applicant profile
Uploaded resume
A***** U*****(818)-6**-***1
Health Care Customer Service Representatives for Hire in Glendale, CA
Applied 1 minute ago
This applicant applied from Others. Would you like to invite this person to apply? This applicant also applied to 3 other positions.
Completed full applicant profile
Has legal work authorization
Looking for: Full time and part time
Uploaded resume
A***** I*****(843)-4**-***0
Health Care Customer Service Representatives for Hire in West Columbia, SC
Applied 1 minute ago
This applicant applied from Others. Would you like to invite this person to apply?
Uploaded resume
Has legal work authorization
Completed full applicant profile
Validated mobile number
A***** R*****(316)-4**-***9
Health Care Customer Service Representatives for Hire in Derby, KS
Applied 1 minute ago
This applicant applied from Others. Would you like to invite this person to apply? This applicant also applied to 1 other position.
Completed full applicant profile
Validated mobile number
Uploaded resume
I***** O*****(901)-2**-***9
Health Care Customer Service Representatives for Hire in Germantown, TN
Applied 1 minute ago
This applicant applied from Others. Would you like to invite this person to apply? This applicant also applied to 1 other position.
Validated mobile number
Completed full applicant profile
Uploaded resume
Has legal work authorization
O***** L*****(626)-2**-***4
Health Care Customer Service Representatives for Hire in Glendora, CA
Applied 1 minute ago
This applicant applied from Others. Would you like to invite this person to apply?
Has legal work authorization
Uploaded resume
Completed full applicant profile
Validated mobile number
I***** A*****(915)-5**-***0
Health Care Customer Service Representatives for Hire in El Paso, TX
Applied 1 minute ago
This applicant applied from Others. Would you like to invite this person to apply?
Can work on weekends & holidays
Has legal work authorization
Completed full applicant profile
Validated mobile number
E***** E*****(816)-2**-***1
Health Care Customer Service Representatives for Hire in Grain Valley, MO
Applied 1 minute ago
This applicant applied from Culvers. Would you like to invite this person to apply?
Uploaded resume
Has legal work authorization
Completed full applicant profile
Validated mobile number

Frequently Asked Questions about hiring a Health Care Customer Service Representative

What is the best way to find and hire a Health Care Customer Service Representative near me?
Online job boards are the best place to find qualified Health Care Customer Service Representative applicants. Employers posting their Health Care Customer Service Representative job on Indeed get about 12 applications from that board on average.
Which job boards should I post on to find Health Care Customer Service Representative applicants?
You should post to multiple job boards at once. The most successful job postings for a Health Care Customer Service Representative are on Indeed – but on average, employers post to 12 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 4 hours on average, which is shorter than the national average for Health Care Customer Service Representative positions.
What's the best way to communicate with applicants looking for a Health Care Customer Service Representative role?
SMS has 84% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Health Care Customer Service Representative job applicants?
Hourly paid workers, such as Health Care Customer Service Representatives are actually more engaged when texting about jobs. We have found that text messages are 183% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Health Care Customer Service Representative applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

Try out Workstream to hire a Health Care Customer Service Representative for
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