Housekeepers are an indispensable part of the hospitality business, and hiring quality housekeeping staff should be prioritized. They keep the hotel clean and comfortable, so as to create a “home away from home” environment and take pride in doing so! The housekeeping staff performs essential tasks to keep the hotel running smoothly, thereby contributing to the overall reputation of the hotel and its financial profitability. Housekeeping staff form such an integral part of the hospitality industry that in their absence, the entire system can come to a grinding halt.
The average median salary a housekeeper draws in a year is $26,128 in the United States. Apart from the compensation, the position includes benefits such as commuter assistance, AD&D insurance, employee assistance programs, flexible working hours, and much more. Most hotels also provide on the job training. The job, therefore, can be a great launchpad for a successful and fulfilling career in hotel management.
Responsibilities of Housekeeping Staff
The duties and responsibilities assigned to a housekeeper usually depend on the position/hire level, the size of the establishment, and the expertise they bring to the role. In general, the tasks range from ensuring high standards of cleanliness, general upkeep, establishing a welcoming atmosphere for the guests, and responding to special guest requests in a timely and efficient manner. Additionally, they are required to work closely with the other departments, such as the front desk for coordination of guest requests, the food and beverage department to ensure that dining spaces are impeccable, and the maintenance department to resolve any renovation and refurbishment related issues. Overall, the housekeeping staff has to make sure that the guests have an unforgettable experience so that they want to return. A clear description of the responsibilities when hiring will assist in tapping the right pool of applicants.
How to Hire Housekeeping Staff
Apart from the daily duties, the role requires honesty, integrity, and a strong work ethic. Soft skills that the housekeeping manager is generally looking for when hiring for the role include: customer focus, good communication skills, and reliability. These are in addition to good organizational abilities, effective time management skills and the ability to listen attentively and ask the right questions to gain clarification. Other requirements extend to high work quality, attention to detail, and the ability to meet performance standards without supervision. There is no formal education required to become a housekeeper, but a high school diploma or a GED is strongly encouraged. Similarly, having relevant experience is preferred but not a requisite.
Invite your housekeeping applicants into the hospitality industry to be a part of the team that works together to make the hotel shine (literally!) so that guests can have the best possible experience.