Hire Restaurant Managers
Whether ordering in or dining out, the restaurant industry has and always will be a big part of many people’s lives. A wonderful dining experience hinges upon all of the tiny details that add up to exceed a customer’s expectations. Yes, food quality will always be the headliner. However, customers are also looking at the bigger picture. How was the restaurant ambiance? Was there a long wait time to be seated? Were the waiters friendly and helpful? This is where an efficient restaurant manager comes into play. For a restaurant to succeed and flourish, hiring a restaurant manager who can oversee the flow of both back and front of house operations is crucial.
Job posts should be as detailed as possible, outline specific tasks, and expectations for the ideal candidate. Make it accurate, fun, and enticing! Aside from general job boards, it is best for hiring managers to also post job announcements on industry-specific job boards, online groups, and communities. In this way, the talent pool will be bigger and lead to more ideal candidate selection.
Responsibilities of a Restaurant Manager
A restaurant manager sees to it that the restaurant’s daily activities and operations between the back and front of house flow together well to create a positive customer experience. It is a dynamic role that requires one to have a hand in numerous areas.
Some of a restaurant manager’s responsibilities include: maintaining the quality of food and service, hiring and training of staff, ensuring compliance to food and safety quality standards, and restaurant procedures. The restaurant manager also handles schedule organization, monitors employees’ work hours, payroll, and procurement of needed supplies and resources.
In an industry where there can be a high turnover rate, a restaurant manager plays an essential role in creating a healthy working environment for employees. In this way, the restaurant manager deals with two types of customers: internal employees and external customers or restaurant guests.
To provide a positive guest experience, the restaurant manager should be able to train the front of house staff in customer service and professionalism and may even need to help out on any task if the need arises. Moreover, the restaurant manager is the one who handles customer feedback, may it be a commendation or a complaint.
Skills and Qualifications
The ideal candidate for a restaurant manager is a dynamic individual who is passionate about customer service. Someone who is not afraid to face challenges in a fast-paced restaurant environment, the restaurant manager should have a calm, friendly, and professional demeanor at all times.
While most restaurants have a high school diploma or GED as a minimum standard, further certifications in food safety training as well as financial literacy will be an advantage. In terms of work background, strong customer service experience acquired in a restaurant setting is usually preferred. Familiarity with Point of Sale (POS) and other restaurant payment and inventory systems is a plus. Lastly, the ideal candidate also should be flexible in work schedule; available to work in shifts, on weekends, and holidays.
In an age when documenting everyday activities and experiences has become typical social media content, foodies everywhere can easily give reviews on their dining experiences. Hiring an amazing restaurant manager is one of the key ingredients to making your restaurant a success.