Hire a Shift Leader
A shift leader is a front-line manager who may work in a variety of retail settings. Rather than managing an entire department or division, a shift leader supervises workgroup activities during a designated shift. They create shift schedules, assign staff duties, and readily assist with any related tasks during their shifts. The goal is to ensure that customers' needs get met, complaints get resolved, and service is smooth and efficient. In case the store manager is not available, the shift leader oversees the operations of the store. The annual average salary earned by these professionals is $38,000 per year. Most full-time employees get benefits such as employee discounts, health insurance, flexible schedule, 401(k) and 401(k) matching, amongst others. Individuals looking at making a career in this field will have adequate opportunities in the coming years. Often shift leaders get promotions and pursue career advancement from within the company.
What do shift leaders do?
A shift leader performs management and organization duties to ensure that the staff works efficiently and effectively throughout their shift. The roles and responsibilities usually vary by business type and work setting, but some core tasks are commonly applicable across most shift leader jobs. The primary job is to meet customer needs and support the store staff in accomplishing the daily tasks. They carry out all store-related procedures during the scheduled shifts, organizing opening and closing duties. They have to anticipate store and customer needs by keeping a watchful eye for cues. It is essential that they maintain a composed character during high volume to keep the store working as per standards. Once the tasks are assigned, the shift leader should monitor the team's performance and ensure that the duties get performed efficiently. They should manage staff requests and transgressions. In case any issues arise during the shift, they have to report to the management. While undertaking the tasks, they should ensure compliance with operational policies, health, and safety standards. Apart from this, they have to assist with new employee training. Other responsibilities include managing cash registers and deposits, handling customer issues and employee disputes.
What do employers require?
Applicants must at least have a high school diploma or a GED. Candidates with prior experience in retail or in a similar role are preferred. Applicants must have expertise in creating shift schedules. They must have proven leadership skills to succeed in this role. Shift leaders must also have excellent communication, interpersonal and organizational skills. They must be confident problem-solvers. Shift leaders must be open to working in shifts and work in a fast-paced environment. They must also be a team player. Knowledge of the industry and relevant health and safety regulations are added advantages.