Hire a Truck Dispatcher
Truck dispatchers work hand in hand with truck drivers. While they do not make the deliveries themselves, truck dispatchers work so that the truck drivers can do their job well. Making sure that each delivery and pick-up is a success is a team effort from both drivers on the road and the people behind the scenes.
Hiring a truck dispatcher means searching for an individual who is an organized problem solver who can remain calm in a fast-paced environment. To help hiring managers to start the recruitment process, creating a job description is the initial step. A job description lists down useful information about the vacant position. Make your job description as readable as possible. Focus on important responsibilities and potential benefits for employees.
Responsibilities of a Truck Dispatcher
The everyday responsibilities of truck dispatchers are centered on optimizing and setting up the most efficient trucking routes for drivers. In this way, they help run delivery operations as smoothly as possible. Truck Dispatchers take charge of scheduling all freight deliveries and pick-ups while considering the timeline to suit the customer’s requirements and business costs. They propose the best route for transport while being flexible for any change that may come up during the process.
Truck dispatchers act as the point person for customers. They obtain all the details relevant to the delivery including the date, time, and any special requests on handling the product or materials. Truck dispatchers make all the necessary arrangements and prepare dispatch documents, invoices, and bills. They make sure to maintain records of all dispatch calls, deliveries, time, date, arrival times, driver route, truck details, and note any route changes that were made if any. Truck dispatchers also obtain and record feedback or complaints from customers.
Furthermore, truck dispatchers follow all transportation regulations and ensure that all truck drivers do the same. For the safety of all drivers and cargo, truck dispatchers inspect and monitor the repair and maintenance of all trucks.
Skills and Qualifications of a Truck Dispatcher
A high school diploma or GED is required to apply, and an associate’s or bachelor’s degree in logistics, transportation, business, or a related course is highly advantageous. Previous work experience as a truck dispatcher is generally required. Candidates must demonstrate proficiency in operating transportation management software and other industry-specific tools. For this position, candidates need to have an excellent understanding of transportation regulations and laws.
The ideal candidate for truck dispatcher works well independently but can also collaborate well with a team. Listening, interpersonal, and communication skills are necessary because they engage with drivers, customers, and other dispatchers. Similarly, strong administrative and data entry skills are beneficial. Truck dispatchers are given multiple tasks and transactions with specific timelines every day. As such, candidates must have the ability to prioritize tasks, manage time efficiently, and remain organized. Lastly, customer service skills, decision-making, and problem-solving will help truck dispatchers be successful in the role.