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a member of our crew, you'll have the opportunity to be trained on all restaurant duties! This includes cooking, cleaning, and interacting with our guests. 

Our commitment to customer service, cleanliness & serving fresh, quality food is what really sets us apart from the rest. Above all else, our guests are the priority, we dictate their experience and they pay us to be here!

We love to keep it simple - the more you put in, the more you get out.

Requirements:

• Positive, friendly, upbeat demeanor
• Proficiency for teamwork
• High sense of urgency
• High sense of integrity
• High standard of cleanliness
• Strong communication skills
• Enjoys working in a fast-paced environment
• Desire for personal and professional growth
• Restaurant experience is not mandatory, but a smile, as well as a positive attitude, are! Did we already mention that this job offers attainable weekly bonuses, daily tips & a free meal every shift in addition to a very competitive starting wage?

Benefits:

• Flexible schedules
• Room for advancement - we are always looking to promote from within.
• Bonus - weekly bonus, one free meal per shift, plus tips! We now also accept credit card tips so that's additional compensation for our team!
• BONUS - We are CLOSED on Thanksgiving & Christmas + we close early on New Years Eve! We not only believe in work-life balance, we provide it!

Requirements

• Positive, friendly, upbeat demeanor
• Proficiency for teamwork
• High sense of urgency
• High sense of integrity
• High standard of cleanliness
• Strong communication skills
• Enjoys working in a fast-paced environment
• Desire for personal and professional growth
• Restaurant experience is not mandatory, but a smile, as well as a positive attitude, are! Did we already mention that this job offers attainable weekly bonuses, daily tips & a free meal every shift in addition to a very competitive starting wage?

Benefits

• Flexible schedules
• Room for advancement - we are always looking to promote from within.
• Bonus - weekly bonus, one free meal per shift, plus tips! We now also accept credit card tips so that's additional compensation for our team!
• BONUS - We are CLOSED on Thanksgiving & Christmas + we close early on New Years Eve! We not only believe in work-life balance, we provide it!

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embraces this culture, but is a team player, self-motivated, takes direction well, has excellent communication skills, and great attention to detail.This is a service-related industry and you should not only be skilled at customer service, but passionate about helping people. As a Pet Host, you are the first impression for our site. The principal duties are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the business.

**We are currently only hiring SEASONAL workers for our busy holiday season. However being seasonal will come with the opportunity to either become Full/Part time positions after the holiday season.**

Equal Employment Opportunity:

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Work with a team who all exemplify these qualities:

• A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
• Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
• Customer Service Oriented - Ability to take care of the customers’ needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
• Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
• Must be able to multitask and be very detailed oriented. Must be able to start and stop work. 
• Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
• Conflict Resolution - Ability to handle conflict with tact and diplomacy
• Good team work and willingness to assist other departments as necessary
• Cheerful, friendly, positive team-oriented attitude
• Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
• Reliable, punctual, and dependable
• Ability to work a flexible schedule, including holidays and weekends
• Ability to take direction well and apply it independently 
• Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
• Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently 
• Physically able to handle dogs of all sizes and to lift up to 60 lbs. 
• Other duties as assigned.

Responsibilities:

• Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
• Answer all incoming calls, respond to voicemails and emails. 
• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
• Manage cash, check, and credit card transactions and reporting/reconciling
• Gets to know clients and their pet’s names on a regular basis
• Obtain all information related to a pet’s visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems. 
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. 
• Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
• Obtain vaccination records from veterinary offices and input into the computer.
• Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
• Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
• Notifying manager on duty or ordering when levels of inventory are low in the following areas:
• Retail
• Cleaning products for lobby areas and office supplies
• Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
• Consult with other departments

A Day In The Life:

You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You’ll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You’ll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You’ll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You’ll document what you are seeing and be ready to share with your manager and the pet parent. And let’s not forget -- you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

A Day In The Life

You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You’ll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You’ll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You’ll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You’ll document what you are seeing and be ready to share with your manager and the pet parent. And let’s not forget -- you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

Responsibilities

• Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
• Answer all incoming calls, respond to voicemails and emails. 
• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
• Manage cash, check, and credit card transactions and reporting/reconciling
• Gets to know clients and their pet’s names on a regular basis
• Obtain all information related to a pet’s visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems. 
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. 
• Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
• Obtain vaccination records from veterinary offices and input into the computer.
• Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
• Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
• Notifying manager on duty or ordering when levels of inventory are low in the following areas:
• Retail
• Cleaning products for lobby areas and office supplies
• Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
• Consult with other departments

Work with a team who all exemplify these qualities

• A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
• Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
• Customer Service Oriented - Ability to take care of the customers’ needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
• Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
• Must be able to multitask and be very detailed oriented. Must be able to start and stop work. 
• Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
• Conflict Resolution - Ability to handle conflict with tact and diplomacy
• Good team work and willingness to assist other departments as necessary
• Cheerful, friendly, positive team-oriented attitude
• Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
• Reliable, punctual, and dependable
• Ability to work a flexible schedule, including holidays and weekends
• Ability to take direction well and apply it independently 
• Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
• Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently 
• Physically able to handle dogs of all sizes and to lift up to 60 lbs. 
• Other duties as assigned.

Equal Employment Opportunity

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

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nights, SUNDAYS OFF & Flexible Schedule

Telemedicine Coverage

Medical Coverage (eligible after working full time with the company for 60 DAYS!)

Dental and Vision Coverage (FULL TIME & PART TIME)

Free employee meal for every shift and discounts at 4 Rivers and The Coop

401(k) program and match

Pet Insurance

Paid Vacation (eligible after working full time with the company for 1 year)

Up to six weeks paid parental leave (full time team members)

Employee Assistance Program

Mental Health Services

Career Development in 4R University 

Discounts on subscriptions to O-Town Compost and The Farmacy

Quarterly team building outings and Yearly Company Celebrations 

Community Serve Days

**Part time team members are eligible for MANY of the benefits above

Some responsibilities include, but are not limited to:

• Maintain a clean and organized work station
• Adhere to First In First Out (FIFO) guidelines
• Display knowledge of menu item ingredients and products storage
• Complete entire prep list in an efficient and timely manner
• Understand and adhere to proper cooling procedures 
• Operate and clean kitchen equipment including the tilt skillet, ovens, buffalo chopper and slicer
• Safely use knives and other cooking tools

What you will bring to the table:

• Ability to prioritize work, multi-task and be detail oriented at an efficiently fast pace.
• Must be team-oriented, dependable, adaptable and have a strong work ethic.
• Guest service oriented
• Former cook experience
• Food Service experience

 

Hiring Process:

Our Hiring Process at 4Rivers:

1. You read this job ad 

2. It piques your interest 

3. You tell us you’re interested by applying 

4. We send you a text to schedule an interview 

5. Choose a time that works for your schedule 

6. You come meet the 4R Family

7. You begin helping us fulfill our mission of giving back to the local community 

8. Your friends come on over and you earn a sweet referral bonus- for each one!

At 4 Rivers, all talent is given equal opportunity| Drug Free Workplace | Background Checks Required

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Ability to learn dog recognition

• · Completion of all E-learning platforms

• · Meal recording

• · Proper door control in all rooms

• · Ability to help with spa and grooming tasks.

• · Safety is always number 1!

• Qualifications:

• · Must love dogs.

• · Ability to spend up to 100% of work time standing.

• · Ability to work flexible days and hours, including holidays and weekends.

• · Ability to work cohesively with others in a fun, fast paced environment

• · Strong customer service skills

• · Ability to “own” a room of dogs

• Personal Characteristics

• · Detail oriented

• · Quick thinker

• · Emotionally intelligent

• · Outgoing, enthusiast by nature

• · Fun-loving

• · Strong observance skills

• · Strong multitasker

• · Excellent communicator

• Have Fun on Camera!

• · Maintain control of large group of dogs

• · All rooms are equipped with cameras for Pet Parents to stay engaged

• · Caring for all furry friends as if they were part of your family

• · Keep data accurate with current dogs

• · Engage, paly and enjoy the furry friends!

• · Understanding our Dogtopia-isms

• o The Rules by which we, as DOGTOPIANS live by are:

• § We LOVE life unconditionally like a dog

• § We STAY loyal to our pack

• § We CHASE the absolute highest standards

• § We PLAY to our fullest potential

• § We TREAT every day like It’s the Most Exciting Day Ever!

• Health and Grooming:

• · Efficient in all grooming tasks

• · Will learn how to identify dog breeds and behaviors

• · Report dog scuffles right when they occur for safe wound cleaning if needed

• · Work with team to assure our Quality Of Care sets the standards for dog care

• Clean and Safe Environment – to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

• · Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards

• · Inventory management of cleaning, dog and 1st aid supplies

• · Dismisses dog proactivity with ongoing behavior issues and monitors action plans to retain those with minor issues.

• Customer Service & Presentation:

• · Maintain a neat and organized Front desk team and area at all times

• · Set the example for the team with the 3 S’s (smile, story and satisfaction) and hold accountable to internal and external customer service standards

• · Strive for high customer review ratings

• · ENJOY your team! GROW your team! And PLAY to the fullest potential.

• As the Canine Coach, you are responsible to work closely with our furry friends in creating a safe and fun environment while still setting the highest standards and satisfaction of our pet parents.

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Front Desk Coordinator. This person should love dogs – and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

Core Competences:

· Consistent and timely attendance

· Ability to learn dog recognition

· Completion of all E-learning platforms

· NPS and phone scores

· Proper door control in all rooms

· Proper record keeping

· Participate and lead topics in team meetings

Qualifications

· Must love dogs

· Ability to spend up to 100% of work time standing

· Ability to work flexible days and hours, including holidays and weekends

· Ability to work cohesively with others in a fun, fast paced environment

· Strong customer service skills, along with customer tolerant

· Ability to make/take phone calls while still assisting lobby

· Must be comfortable with upselling

Personal Characteristics:

· Detail oriented

· Quick thinker

· Emotionally intelligent

· Outgoing, enthusiastic by nature

· Fun-loving

· Strong multitasker

· Excellent communicator

Day to Day Duties

· Data Entry

· Creating Pet Parent Charts

· Greeting EVERYONE that walks in or out of Dogtopia!

· Understanding Dogtopia’s Retail Items

· Manager staffing call-outs and replacement shifts

· Undertanding our Dogtopia-isms

o The Rules by which we, as DOGTOPIANS live by are.

§ We LOVE life unconditionally like a dog

§ We STAY loyal to our pack

§ We CHASE the absolute highest standards of safety

§ We PLAY to our fullest potential

§ We TREAT every day like It’s the Most Exciting Day Ever!

Customer Service & Presentation

· Ability to work cohesively with their team in a respectful and professional manner

· Excellent communicator and can speak consistently to out 3 S’s (Smile, Story, Satisfaction)

· Be knowledgeable on pricing and services

· Answer in-coming phone calls, listen and respond to voicemails, respond to emails- all in a timely, problem-solving manner

· Complete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadership

· Communicate and follow through with pet parent and resort leadership requests

· Maintain cleanliness of the entranceway and lobby including the restrooms

· Offer upgrades and sell additional services based on guest wants and needs

· Strive for high customer review rating by always smiling for the cameras and engaging in safe play!

· ENJOY your team! GROW your team! And PLAY to your fullest potential.

As the Front Desk Coordinator you are responsible to work with all customers, furry friends and team member to ensure Dogtopia sets the highest standards and satisfaction of safety and fun.

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