Hire a Retail Assistant Manager
Retail assistant managers support retail or store managers with all day to day retail store functions. Whether working for the biggest departmental store or a local retailer, they ensure that the establishment operates smoothly. They are hired to perform all in-store job functions, supervising and guiding staff members. They resolve all customer complaints and monitor customer service. Employed by retail businesses, these employees work full or part-time shifts, often working overtime during the busy season. They perform their duties within the store setting and do not travel often. Retail assistant managers work in a team environment and typically report to the store manager. An experienced retail manager with 3-5 years of experience earns an average salary of $45,500 per year. Some employers also provide bonuses and commission on sales. Most employers offer full-time retail assistant managers a basic benefits package that includes insurance, 401(k), and paid vacation benefits. For professionals trying to make a career in this field, there are growth opportunities. Retail assistant managers can progress into roles such as the retail store manager, retail manager, operations manager, etc.
Retail assistant managers perform various duties based on the size of the establishment, the nature of the product sold, and the number of employees who work there. However, these job functions are essentially the same across all businesses. Retail assistant managers are mainly responsible for directing their team in implementing retail strategies based on the business goals. The daily job functions include scheduling and assigning tasks to the associates, as directed by the retail managers. At times, they perform the managers' duties in their absence. During peak season, they might have to cover shifts of the retail associates as well. When doing so, they should ensure that excellent customer service is maintained throughout. These managers help customers with purchase choices and deal with customer returns and other customer concerns. In addition, retail assistant managers are in charge of hiring and training new employees and ensuring that the new hires adhere to company policies. All the tasks performed by the retail assistant manager aim towards controlling business costs and optimizing profits.
Prerequisites of the role
Employers require potential hires to have a high school diploma or GED in addition to past work experience in retail management. As with most management positions, a bachelor's or associate's degree in a related field is usually required. Many professionals get promoted to this position after initially working as a retail associate. To be the right fit for this role, the applicants must have a consistent work history and have a passion for mentoring and customer service. Hiring managers prefer candidates with strong interpersonal and communication skills. Those who demonstrate strong leadership skills and have the ability to handle critical situations are also favored. Retail assistant managers must have a thorough understanding of the retail environment, marketing, and merchandising principles. Other essential skills required include being a team player, being self-motivated, and having the desire for self-development.