Retail Customer Service Job Descriptions

Find Retail Customer Service job description examples you can re-use to hire faster, or use our template to create your own.
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Retail Customer Service Job Description

A customer service representative is a retail associate who works on the front lines of the business. The role is almost entirely customer-facing and may involve a wide variety of tasks. Customer service staff may be asked to greet customers, answer their questions, provide product information, and more.

Customer service associates are also often asked to help maintain the store. This can involve stocking shelves, creating displays of merchandise, and general cleaning tasks. Retail customer service representatives are also often called retail sales associates.

Retail Customer Service Job Description Template

We are looking for a skilled customer service representative to join the staff at our retail store. The role requires exceptional communication skills and the ability to work in a fast-paced environment. You will be asked to greet our customers as they enter the store and direct them to the items they’re looking for. 

You will also be tasked with responding to customer complaints and resolving them in a professional manner. Other tasks include operating the cash register, assisting in store maintenance, and creating merchandise displays.

To succeed in this role, you will need to have a positive attitude and a consistent desire to provide the very best customer service. As a customer service representative, we expect you to ensure that our customers leave the store happy. By doing this, you will contribute to our company’s profitability.

Retail Customer Service Responsibilities:

  • Learn about our products and provide accurate information about their features and pricing to our customers
  • Greet and direct customers as they enter the store
  • Listen to customer feedback and pass it on to the store manager
  • Keep customers informed about the latest discounts and special offers
  • Manage product returns
  • Ensure shelves are continuously stocked
  • Cross-sell products as often as possible
  • Assist in the operation of cash registers as needed

Retail Customer Service Requirements:

  • Proven experience in a similar role
  • Strong understanding of the retail sales process
  • Exceptional communication skills
  • Positive attitude and outlook
  • Professional appearance and demeanor
  • Physical ability to remain standing for the majority of an eight-hour shift
  • Flexibility to work various hours
  • Basic math skills
  • Knowledge of inventory stocking procedures

Retail Customer Service FAQ:

What does a retail customer service representative do?

Customer service representatives are responsible for ensuring that customers have a positive experience when visiting a retail store. This requires the employee to interface with customers in a variety of ways.

For example, a customer service representative may be asked to greet and direct customers, answer questions about products, make recommendations, and respond to customer complaints. Sometimes, an employee in this role may also be asked to operate cash registers, maintain the store’s cleanliness, and stock shelves.

What should I include in my customer service help-wanted ads?

It’s important to be as detailed as possible when posting a help-wanted ad online. Doing so will make your expectations clear to applicants. It can also help you attract more qualified candidates by filtering out applicants who don’t meet your expectations.

With that in mind, your help-wanted ads should start with a general overview of the job, its requirements, and responsibilities in paragraph form. Then, provide more detail about the requirements and responsibilities of the position with a bullet-point list for each category.

Can I use your customer service job description template?

You’re welcome to use our template as a starting place for your own help-wanted ads. However, make sure to customize the language to meet the unique needs of your retail company. Doing this will ensure that you’re attracting candidates who are a good fit for your store’s goals. It could also help you to pre-screen applicants who aren’t right for the position.

Frequently Asked Questions about hiring a Retail Customer Service

What is the best way to find and hire a Retail Customer Service near me?
Online job boards are the best place to find qualified Retail Customer Service applicants. Employers posting their Retail Customer Service job on Indeed get about 10 applications from that board on average.
Which job boards should I post on to find Retail Customer Service applicants?
You should post to multiple job boards at once. The most successful job postings for a Retail Customer Service are on Indeed – but on average, employers post to 9 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 15 hours on average, which is shorter than the national average for Retail Customer Service positions.
What's the best way to communicate with applicants looking for a Retail Customer Service role?
SMS has 90% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Retail Customer Service job applicants?
Hourly paid workers, such as Retail Customer Services are actually more engaged when texting about jobs. We have found that text messages are 158% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Retail Customer Service applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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