Shift Lead Job Descriptions

timely feedback.

Responsibilities:

Team Environment:
• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence:
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies:

Great Focus:
• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:
• Develops and maintains relationships with
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Read less

Counter or Drive Thu.

Employee Benefits

• Competitive Pay
• Employee Meal Discounts 
• Scholarships 
• Paid Time Off
• Sundays Off 
• 401K
• Leadership Development
• Medical, Dental, and Vision Insurance 
• Flexible Schedules

Requirements

• You must be hard-working, team-oriented, friendly, honest and have great customer service skills.
• Reliable transportation with a current driver's license is required
• Be authorized to work in the United States
• Be at least 18 years old
• Must have a High School diploma or equivalent
• Be available to work any time including Saturdays- time off can be given for special requests
• Have at least one-year previous restaurant management or leadership experience is preferred.
• Excellent verbal and written communication skills
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.

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a career with an organization that can give you the attention, success, and career satisfaction you deserve, join our team! We are seeking positive and outgoing people to manage the overall operations of a store, including team member leadership and development, sales performance, customer service, community involvement and execution of brand excellence. As part of our Whirl’d class team at Jamba, you will create and sustain a highly productive store environment by leading a team that delivers Whirl’d Class Service and Results!

Responsibilities

Deliver Whirld Class Service and Jamba Service Standards

Be Friendly and Fast

• Make a great first impression: smile and greet each guest.

• Show a sense of urgency and have a drop everything attitude.

• Get to know your guests and make them regulars.

Offer Great Tasting Products

• Become knowledgeable of Jamba products and nutritional value to better understand your guests needs and make       a recommendation.

• Deliver a perfect product and a complete order every time.

One Team

• Work together as ONE team to deliver a great product and outstanding service.

• Say thank you to your fellow team members and make Jamba a fun and uplifting place to work.

Show Pride in Your Work

• Look sharp and be on time for all scheduled shifts.

• Keep the store clean, organized, and looking great.

• Operate cash register and handle all cash transactions according to Jamba Cash Handling Policies.

• Adhere to all Jamba food safety and security guidelines while maintaining company equipment.

• Do your best and strive for excellence in everything you do.

Thank Each Guest and Make Their Day!

• Make a memorable connection and send each guest off with a smile.

• Make a lasting impression: Do whatever it takes to make the guests experience the best.

Requirements

Is a Whirl'd class job at Jamba right for you?

PERSONAL REQUIREMENTS

• Self-discipline, strong initiative, and outgoing personality.

• Pleasant, polite manner with a neat, clean appearance.

• An effective motivator.

• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and team members to ensure 100% guest satisfaction.

• Must possess good communication skills.

• Ability to effectively multi-task.

• Ability to effectively achieve desired goals.

Qualifications

• Passion for the Jamba brand and enthusiasm for learning more about Jamba products and nutrition.

• Must be a minimum of 16 years of age.

• Available to work a minimum of sixteen (16) hours/week AND a minimum of three (3) days.

• Previous restaurant/foodservice experience recommended.

• Beginning Moderate computer proficiency.

• Must be able to lift 30-40 lbs regularly throughout shifts.

• Ability to stand, bend, reach and scoop throughout assigned shifts.

• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F (walk-in cooler & freezer).

• Must be eligible to work in The United States.

• Must agree to a background check.

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every customer in our retail cafés. You are responsible for learning and leading the team and operations in the absence of the General Manager. The role requires that you act with integrity and respect, promote a safe, clean and healthy work environment, act fiscally responsible, produce quality work, you are ethical and passionate about coffee. We love coffee and want you to love it too.

Duties and Responsibilities

• Share passion for coffee with customers and employees
• Leads to team and models preparing and serving the highest quality handcrafted espresso and coffee beverages consistently and provide regular coaching and feedback to team members on drink quality and presentation to build their knowledge and skills.
• Models and leads the team to share product knowledge regarding all pastries and food items, staying up to date on seasonal menu changes and communicating this information
• Plan and execute the deployment of staff to ensure that all team members work effectively together to provide a great customer experience
• Able to remain calm, professional, patient, kind and productive at all times
• Leads, delegates and is involved in store cleaning, stocking, and organizing tasks
• Ensure and uphold store cleanliness, organization and food safety
• Act responsibly in protecting the store assets and facilities at all times through complying and ensuring compliance with Equator Coffees policies and procedures for safety, health, security, maintenance, and cash handling.
• Communicates timely with the Store Manager on concerns such as employee engagement, work performance, customer feedback and areas to improve
• Work with the Store Manager to perform inventory control tasks, including receiving, counting, and ordering product to ensure enough stock is on-hand to meet customer demands and to control costs and waste.
• We work as a team. You will be the ideal model for teamwork
• You understand the importance and will follow and hold others to follow all company policies and procedures in accordance with Equator Coffees
• Maintains positive and productive relationships with all team members, other stores employees and departments throughout the company
• Able to make decisions in the best interest of the customer as well as navigating problem solving, using resources in the absence of the manager
• Contribute to store goals for achieving sales and improving profits
• Will be responsible for the opening and closing of the cafe
• Demonstrate respect, integrity, honesty and knowledge to promote the culture, values and mission of Equator Coffees

Qualifications

• Coffee experience preferred
• Retail and/or customer service experience required
• Demonstrates a passion for coffee and tea
• Able to make customers the priority
• Can provide ongoing positive and constructive feedback with ease
• Curious to learn and gain knowledge and apply to daily interactions
• Is a Team Player
• Capability to interface and maintain effective relationships with co-workers and customers.
• Is highly professional
• Is a problem solver
• Able to multi-task and lead in in a fast-paced environment
• Deals with ambiguity well, is resourceful
• Ability to communicate effectively with others. •You’re kind and patient
• Cash handling skills
• The employee must occasionally lift and/or move up to 25 pounds.
• At times, may require more than 40 hours per week to perform the essential duties of the position.
• High School Diploma or General Education Degree (GED)
• Able to work agreed upon Full time or part time hours to include early mornings, evenings, weekends and/or holidays.
• Maintains a current state issued Food Handler Card

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Equator Coffees is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics. Read less

access to the safe to make change for the cash drawer and count deposits before they are dropped. SLs assign tasks to Scoopers and Key Holders within their shift in the absence of an upper manager, and are responsible for reporting necessary information to management and perform other duties as assigned. SLs are expected to fulfill guest orders promptly and accurately on the line and also helps schedule and fulfill customer pre-orders. The SL is responsible for training new hires as well as up keeping their quality of work, including but not limited to customer service, behavior and daily tasks. The SL makes sure the shop is orderly, inviting and well stocked with both products and staff.

Qualifications:

• Able to lift 50 pounds
• Able to stand on feet for extended periods of time
• Has ServSafe Food Handler’s Card or willing to obtain within 2 weeks of hire

Duties:

• Is a positive representative for Tin Pot at all times
• Provides excellent customer service
• Greets customers with a friendly and helpful disposition
• Operates Point of Sale
• Follows standard operating procedures to prepare menu items
• Learns store products and services
• Maintains the store's appearance through stocking and cleaning
• Answers and directs phone calls appropriately
• Maintains proper storage and holding temperatures for food products
• Maintains personal hygiene
• Communicates effectively with co-workers, management and other departments
• Gives feedback to co-workers in a timely manner
• Complies with the store's policies and procedures
• Able to multitask in a fast-paced environment
• Maintains product quality taste, appearance and texture and reports inconsistencies immediately
• Uses assigned key to open/close the store.
• Counts/prepares/balances opening/closing drawers
• Accurately makes change for the sales drawer as necessary
• Creates change orders for the safe and emails to GM for fulfillment
• Is responsible for the success of the shift in the absence of upper management
• Helps train employees as needed and directed by management
• Uses current communication tools to relay any information needed to upper management
• Daily data entry reporting using Google Drive
• Participates in Monthly Inventory Counts
• Communicates with GM when product stock is low or depleted
• Performs all other duties as assigned

Benefits

Tips, Weekly Payroll, Free Uniforms, Health and Dental Benefits (FT), Paid vacations (FT), Discounts Read less