Shift Lead Job Descriptions

Responsibilities

Deliver Whirld Class Service and Jamba Service Standards

Be Friendly and Fast

• Make a great first impression: smile and greet each guest.

• Show a sense of urgency and have a drop everything attitude.

• Get to know your guests and make them regulars.

Offer Great Tasting Products

• Become knowledgeable of Jamba products and nutritional value to better understand your guests needs and make       a recommendation.

• Deliver a perfect product and a complete order every time.

One Team

• Work together as ONE team to deliver a great product and outstanding service.

• Say thank you to your fellow team members and make Jamba a fun and uplifting place to work.

Show Pride in Your Work

• Look sharp and be on time for all scheduled shifts.

• Keep the store clean, organized, and looking great.

• Operate cash register and handle all cash transactions according to Jamba Cash Handling Policies.

• Adhere to all Jamba food safety and security guidelines while maintaining company equipment.

• Do your best and strive for excellence in everything you do.

Thank Each Guest and Make Their Day!

• Make a memorable connection and send each guest off with a smile.

• Make a lasting impression: Do whatever it takes to make the guests experience the best.

Requirements

Is a Whirl'd class job at Jamba right for you?

PERSONAL REQUIREMENTS

• Self-discipline, strong initiative, and outgoing personality.

• Pleasant, polite manner with a neat, clean appearance.

• An effective motivator.

• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and team members to ensure 100% guest satisfaction.

• Must possess good communication skills.

• Ability to effectively multi-task.

• Ability to effectively achieve desired goals.

Qualifications

• Passion for the Jamba brand and enthusiasm for learning more about Jamba products and nutrition.

• Must be a minimum of 16 years of age.

• Available to work a minimum of sixteen (16) hours/week AND a minimum of three (3) days.

• Previous restaurant/foodservice experience recommended.

• Beginning Moderate computer proficiency.

• Must be able to lift 30-40 lbs regularly throughout shifts.

• Ability to stand, bend, reach and scoop throughout assigned shifts.

• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F (walk-in cooler & freezer).

• Must be eligible to work in The United States.

• Must agree to a background check.

Essential Functions:

General:

• Guides the activities of the shift when a GM or AGM is not present.  Executes the station deployment plan at the direction of the GM. Ensures completion of tasks per Jamba’s FLEX Log and as required to meet business demands.

• Coaches team member in their assigned roles and according to SuSu Hospitality operational standards.  Trains new team members at the direction of the GM.  Provides input to the GM regarding team member performance.”

• Works the line. Performs all tasks related to SuSu Hospitality operational standards. Effectively acts as a role model at each station in the store. 

Customer Service:

• Strives for the ultimate guest service experience in keeping with key performance indicators including surveys, shops, audits, and speed of service.

• At the direction of the GM and in accordance with SuSu Hospitality labor targets, ensures the store has accurate shift coverage at all times, while adhering to scheduling and labor guidelines.

• Supports the training of team members to successfully handle service issues and intervenes when necessary.

• Motivates and mentors team members on providing guests with product suggestions and information.

• Educates and engages the community and store guests on all products and services.

Operations:

• Readies the store at the start and end of the shift, including closing shifts.  Evaluates food pars to ensure timely and accurate assembly of products.

• Opens and/or closes store as required. Performs all safety and security tasks as required to open and close the store. Observes the “five-minute rule” of opening the store five minutes early and closing the store five minutes late. 

• Performs cash handling and administrative functions including close-outs, safe accountability and cash drops.  Conducts inventory counts and process orders as directed by the GM.

• Adheres to all company policies and procedures.

Essential Skills: 

• Resilient and Adaptable: reacts to change, ambiguity, and uncertainty with openness and confidence; leads swiftly and effectively. 

• Demonstrates Accountability: accepts responsibility for one’s own performance/actions: follows through on commitments with a sense of urgency. 

• Communicates Effectively.

• Drives for Results.

• Serves and Inspires Others: Inspires others to excel; rewards and recognizes great performance.

Requirements:

• Must be at least 18 years of age.

• Must have access to reliable transportation.

• Previous management experience in food/retail service. 

• Computer skills including some Microsoft software and register skills. 

• Must be able to work a variable of shifts (openings, mid-day shifts, and closing) from week-to-week.

• Able to lift 40 pounds regularly throughout shifts. 

• Embodies SuSu Hospitality culture & values – will make a good representative of the SuSu Hospitality Brand and provide a safe environment for our guests and team members.

• This is a part time, hourly position that is eligible for overtime. Specific availability requirements will vary from store to store.

Job Conditions:

Work Environment:

This job entails frequent exposure to high temperatures and extreme cold. There is frequent contact/immersion of hands in water and sanitation solutions; as well as contact with produce items, dairy products, and frequent allergen-related items such as nuts, citrus, peanut butter, etc.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to talk, hear, and stand. The employee is frequently required to reach, bend, stoop, scoop, pour, carry, push, and lift objects up to 40lbs. There is substantial repetitive motion of the wrists, hands, and fingers. Must be able to maneuver in walk-in coolers and freezers. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Employee Benefits

• Competitive Pay
• Employee Meal Discounts 
• Scholarships 
• Paid Time Off
• Sundays Off 
• 401K
• Leadership Development
• Medical, Dental, and Vision Insurance 
• Flexible Schedules

Requirements

• You must be hard-working, team-oriented, friendly, honest and have great customer service skills.
• Reliable transportation with a current driver's license is required
• Be authorized to work in the United States
• Be at least 18 years old
• Must have a High School diploma or equivalent
• Be available to work any time including Saturdays- time off can be given for special requests
• Have at least one-year previous restaurant management or leadership experience is preferred.
• Excellent verbal and written communication skills
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.

Essential Functions:

General:

• Guides the activities of the shift when a GM or AGM is not present.  Executes the station deployment plan at the direction of the GM. Ensures completion of tasks per Jamba’s FLEX Log and as required to meet business demands.

• Coaches team member in their assigned roles and according to Vitaligent operational standards.  Trains new team members at the direction of the GM.  Provides input to the GM regarding team member performance.”

• Works the line. Performs all tasks related to Vitaligent operational standards. Effectively acts as a role model at each station in the store. 

Customer Service:

• Strives for the ultimate guest service experience in keeping with key performance indicators including surveys, shops, audits, and speed of service.

• At the direction of the GM and in accordance with Vitaligent labor targets, ensures the store has accurate shift coverage at all times, while adhering to scheduling and labor guidelines.

• Supports the training of team members to successfully handle service issues and intervenes when necessary.

• Motivates and mentors team members on providing guests with product suggestions and information.

• Educates and engages the community and store guests on all products and services.

Operations:

• Readies the store at the start and end of the shift, including closing shifts.  Evaluates food pars to ensure timely and accurate assembly of products.

• Opens and/or closes store as required. Performs all safety and security tasks as required to open and close the store. Observes the “five-minute rule” of opening the store five minutes early and closing the store five minutes late. 

• Performs cash handling and administrative functions including close-outs, safe accountability and cash drops.  Conducts inventory counts and process orders as directed by the GM.

• Adheres to all company policies and procedures.

Essential Skills: 

• Resilient and Adaptable: reacts to change, ambiguity, and uncertainty with openness and confidence; leads swiftly and effectively. 

• Demonstrates Accountability: accepts responsibility for one’s own performance/actions: follows through on commitments with a sense of urgency. 

• Communicates Effectively.

• Drives for Results.

• Serves and Inspires Others: Inspires others to excel; rewards and recognizes great performance.

Requirements:

• Must be at least 18 years of age. 

• Current Vitaligent team member or commensurate food/retail service experience. 

• Computer skills including some Microsoft software and register skills. 

• Must be able to work a variable of shifts (openings, mid-day shifts, and closing) from week-to-week.

• Able to lift 40 pounds regularly throughout shifts. 

• Embodies Vitaligent culture & values – will make a good representative of the Vitaligent Brand and provide a safe environment for our guests and team members.

• This is a part time, hourly position that is eligible for overtime. Specific availability requirements will vary from store to store.

Job Conditions:

Work Environment:

This job entails frequent exposure to high temperatures and extreme cold. There is frequent contact/immersion of hands in water and sanitation solutions; as well as contact with produce items, dairy products, and frequent allergen-related items such as nuts, citrus, peanut butter, etc.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to talk, hear, and stand. The employee is frequently required to reach, bend, stoop, scoop, pour, carry, push, and lift objects up to 40lbs. There is substantial repetitive motion of the wrists, hands, and fingers. Must be able to maneuver in walk-in coolers and freezers. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Work Experience / Skills:

• 2-3 years work experience preferred
• 1+ years management experience preferred
• Vendor management experience preferred
• Previous experience working in high-volume, guest-focused, transactional environment preferred 
• Previous experience working in a retail environment preferred