Shift Lead Job Descriptions

a career with an organization that can give you the attention, success, and career satisfaction you deserve, join our team! We are seeking positive and outgoing people to manage the overall operations of a store, including team member leadership and development, sales performance, customer service, community involvement and execution of brand excellence. As part of our Whirl’d class team at Jamba, you will create and sustain a highly productive store environment by leading a team that delivers Whirl’d Class Service and Results!

Responsibilities

Deliver Whirld Class Service and Jamba Service Standards

Be Friendly and Fast

• Make a great first impression: smile and greet each guest.

• Show a sense of urgency and have a drop everything attitude.

• Get to know your guests and make them regulars.

Offer Great Tasting Products

• Become knowledgeable of Jamba products and nutritional value to better understand your guests needs and make       a recommendation.

• Deliver a perfect product and a complete order every time.

One Team

• Work together as ONE team to deliver a great product and outstanding service.

• Say thank you to your fellow team members and make Jamba a fun and uplifting place to work.

Show Pride in Your Work

• Look sharp and be on time for all scheduled shifts.

• Keep the store clean, organized, and looking great.

• Operate cash register and handle all cash transactions according to Jamba Cash Handling Policies.

• Adhere to all Jamba food safety and security guidelines while maintaining company equipment.

• Do your best and strive for excellence in everything you do.

Thank Each Guest and Make Their Day!

• Make a memorable connection and send each guest off with a smile.

• Make a lasting impression: Do whatever it takes to make the guests experience the best.

Requirements

Is a Whirl'd class job at Jamba right for you?

PERSONAL REQUIREMENTS

• Self-discipline, strong initiative, and outgoing personality.

• Pleasant, polite manner with a neat, clean appearance.

• An effective motivator.

• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and team members to ensure 100% guest satisfaction.

• Must possess good communication skills.

• Ability to effectively multi-task.

• Ability to effectively achieve desired goals.

Qualifications

• Passion for the Jamba brand and enthusiasm for learning more about Jamba products and nutrition.

• Must be a minimum of 16 years of age.

• Available to work a minimum of sixteen (16) hours/week AND a minimum of three (3) days.

• Previous restaurant/foodservice experience recommended.

• Beginning Moderate computer proficiency.

• Must be able to lift 30-40 lbs regularly throughout shifts.

• Ability to stand, bend, reach and scoop throughout assigned shifts.

• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F (walk-in cooler & freezer).

• Must be eligible to work in The United States.

• Must agree to a background check.

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responsibilities consistent with SuSu Hospitality policies, procedures, and legal requirements.

Essential Functions:

General:

• Guides the activities of the shift when a GM or AGM is not present.  Executes the station deployment plan at the direction of the GM. Ensures completion of tasks per Jamba’s FLEX Log and as required to meet business demands.

• Coaches team member in their assigned roles and according to SuSu Hospitality operational standards.  Trains new team members at the direction of the GM.  Provides input to the GM regarding team member performance.”

• Works the line. Performs all tasks related to SuSu Hospitality operational standards. Effectively acts as a role model at each station in the store. 

Customer Service:

• Strives for the ultimate guest service experience in keeping with key performance indicators including surveys, shops, audits, and speed of service.

• At the direction of the GM and in accordance with SuSu Hospitality labor targets, ensures the store has accurate shift coverage at all times, while adhering to scheduling and labor guidelines.

• Supports the training of team members to successfully handle service issues and intervenes when necessary.

• Motivates and mentors team members on providing guests with product suggestions and information.

• Educates and engages the community and store guests on all products and services.

Operations:

• Readies the store at the start and end of the shift, including closing shifts.  Evaluates food pars to ensure timely and accurate assembly of products.

• Opens and/or closes store as required. Performs all safety and security tasks as required to open and close the store. Observes the “five-minute rule” of opening the store five minutes early and closing the store five minutes late. 

• Performs cash handling and administrative functions including close-outs, safe accountability and cash drops.  Conducts inventory counts and process orders as directed by the GM.

• Adheres to all company policies and procedures.

Essential Skills: 

• Resilient and Adaptable: reacts to change, ambiguity, and uncertainty with openness and confidence; leads swiftly and effectively. 

• Demonstrates Accountability: accepts responsibility for one’s own performance/actions: follows through on commitments with a sense of urgency. 

• Communicates Effectively.

• Drives for Results.

• Serves and Inspires Others: Inspires others to excel; rewards and recognizes great performance.

Requirements:

• Must be at least 18 years of age.

• Must have access to reliable transportation.

• Previous management experience in food/retail service. 

• Computer skills including some Microsoft software and register skills. 

• Must be able to work a variable of shifts (openings, mid-day shifts, and closing) from week-to-week.

• Able to lift 40 pounds regularly throughout shifts. 

• Embodies SuSu Hospitality culture & values – will make a good representative of the SuSu Hospitality Brand and provide a safe environment for our guests and team members.

• This is a part time, hourly position that is eligible for overtime. Specific availability requirements will vary from store to store.

Job Conditions:

Work Environment:

This job entails frequent exposure to high temperatures and extreme cold. There is frequent contact/immersion of hands in water and sanitation solutions; as well as contact with produce items, dairy products, and frequent allergen-related items such as nuts, citrus, peanut butter, etc.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to talk, hear, and stand. The employee is frequently required to reach, bend, stoop, scoop, pour, carry, push, and lift objects up to 40lbs. There is substantial repetitive motion of the wrists, hands, and fingers. Must be able to maneuver in walk-in coolers and freezers. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

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you are looking for a career that is fun and fulfilling with a sense of community, then look no further! You are exactly in the place that you want to be.

We are a fast-growing franchise; adding more and more stores across the Metro-Detroit and Cleveland area every year. With that in mind, we are always looking for top-notch talent to help us deliver on the promise of fast, friendly service in our welcoming and booming locations. If this sounds like you, then submit your resume! Keep in mind, that as we grow, there will always be opportunities for you to grow with us.

Remember, here at Dunkin', we're a family of team players that look out for the best interest of our team!

Now Hiring Friendly Shift Leaders - Does the challenge of assuming a leadership role at a fast paced growing restaurant inspire you? Are you looking for a promising career in a fun, friendly and casual atmosphere? We are looking for EXPERIENCED leaders to help lead our growing market in the Metro Detroit area.

Qualifications:

- High School diploma or GED (some college a plus)
- Two or more years shift management experience
- Open/ flexible work availability
- Demonstrated ability to lead and manage your own shift in a fast-paced, dynamic environment
- Excellent problem solving and decision making skills

Responsibilities Include:

- Cultivate a 5-star team environment by recruiting, hiring, training, scheduling, coaching, counseling, and disciplining team members; communicate job expectations; plan, monitor, enforce policies and procedures.

- Achieve results by implementing production, productivity, quality, and guest service satisfaction; resolving problems; identifying trends; implementing change; minimizing waste.

- Delight our guests by exceeding their expectations and providing a 5 Star Guest experience.

We Offer:

- Competitive wages $10-$14.00 (depending on experience)
- Monthly bonuses, (up to $100.00 a month possible)
- Health/Dental/Vision Programs
- Growth within the company
- Family atmosphere
- Direct Deposit
- Monthly contests to win prizes
- Digital Redbook (task lists)
- Opportunity to learn the business from the ground up.
- An environment of recognition with a family atmosphere, with the biggest Dunkin network in Michigan and growing in Cleveland. Read less

with Vitaligent policies, procedures, and legal requirements.

Essential Functions:

General:

• Guides the activities of the shift when a GM or AGM is not present.  Executes the station deployment plan at the direction of the GM. Ensures completion of tasks per Jamba’s FLEX Log and as required to meet business demands.

• Coaches team member in their assigned roles and according to Vitaligent operational standards.  Trains new team members at the direction of the GM.  Provides input to the GM regarding team member performance.”

• Works the line. Performs all tasks related to Vitaligent operational standards. Effectively acts as a role model at each station in the store. 

Customer Service:

• Strives for the ultimate guest service experience in keeping with key performance indicators including surveys, shops, audits, and speed of service.

• At the direction of the GM and in accordance with Vitaligent labor targets, ensures the store has accurate shift coverage at all times, while adhering to scheduling and labor guidelines.

• Supports the training of team members to successfully handle service issues and intervenes when necessary.

• Motivates and mentors team members on providing guests with product suggestions and information.

• Educates and engages the community and store guests on all products and services.

Operations:

• Readies the store at the start and end of the shift, including closing shifts.  Evaluates food pars to ensure timely and accurate assembly of products.

• Opens and/or closes store as required. Performs all safety and security tasks as required to open and close the store. Observes the “five-minute rule” of opening the store five minutes early and closing the store five minutes late. 

• Performs cash handling and administrative functions including close-outs, safe accountability and cash drops.  Conducts inventory counts and process orders as directed by the GM.

• Adheres to all company policies and procedures.

Essential Skills: 

• Resilient and Adaptable: reacts to change, ambiguity, and uncertainty with openness and confidence; leads swiftly and effectively. 

• Demonstrates Accountability: accepts responsibility for one’s own performance/actions: follows through on commitments with a sense of urgency. 

• Communicates Effectively.

• Drives for Results.

• Serves and Inspires Others: Inspires others to excel; rewards and recognizes great performance.

Requirements:

• Must be at least 18 years of age. 

• Current Vitaligent team member or commensurate food/retail service experience. 

• Computer skills including some Microsoft software and register skills. 

• Must be able to work a variable of shifts (openings, mid-day shifts, and closing) from week-to-week.

• Able to lift 40 pounds regularly throughout shifts. 

• Embodies Vitaligent culture & values – will make a good representative of the Vitaligent Brand and provide a safe environment for our guests and team members.

• This is a part time, hourly position that is eligible for overtime. Specific availability requirements will vary from store to store.

Job Conditions:

Work Environment:

This job entails frequent exposure to high temperatures and extreme cold. There is frequent contact/immersion of hands in water and sanitation solutions; as well as contact with produce items, dairy products, and frequent allergen-related items such as nuts, citrus, peanut butter, etc.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to talk, hear, and stand. The employee is frequently required to reach, bend, stoop, scoop, pour, carry, push, and lift objects up to 40lbs. There is substantial repetitive motion of the wrists, hands, and fingers. Must be able to maneuver in walk-in coolers and freezers. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

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every customer in our retail cafés. You are responsible for learning and leading the team and operations in the absence of the General Manager. The role requires that you act with integrity and respect, promote a safe, clean and healthy work environment, act fiscally responsible, produce quality work, you are ethical and passionate about coffee. We love coffee and want you to love it too.

Duties and Responsibilities

• Share passion for coffee with customers and employees
• Leads to team and models preparing and serving the highest quality handcrafted espresso and coffee beverages consistently and provide regular coaching and feedback to team members on drink quality and presentation to build their knowledge and skills.
• Models and leads the team to share product knowledge regarding all pastries and food items, staying up to date on seasonal menu changes and communicating this information
• Plan and execute the deployment of staff to ensure that all team members work effectively together to provide a great customer experience
• Able to remain calm, professional, patient, kind and productive at all times
• Leads, delegates and is involved in store cleaning, stocking, and organizing tasks
• Ensure and uphold store cleanliness, organization and food safety
• Act responsibly in protecting the store assets and facilities at all times through complying and ensuring compliance with Equator Coffees policies and procedures for safety, health, security, maintenance, and cash handling.
• Communicates timely with the Store Manager on concerns such as employee engagement, work performance, customer feedback and areas to improve
• Work with the Store Manager to perform inventory control tasks, including receiving, counting, and ordering product to ensure enough stock is on-hand to meet customer demands and to control costs and waste.
• We work as a team. You will be the ideal model for teamwork
• You understand the importance and will follow and hold others to follow all company policies and procedures in accordance with Equator Coffees
• Maintains positive and productive relationships with all team members, other stores employees and departments throughout the company
• Able to make decisions in the best interest of the customer as well as navigating problem solving, using resources in the absence of the manager
• Contribute to store goals for achieving sales and improving profits
• Will be responsible for the opening and closing of the cafe
• Demonstrate respect, integrity, honesty and knowledge to promote the culture, values and mission of Equator Coffees

Qualifications

• Coffee experience preferred
• Retail and/or customer service experience required
• Demonstrates a passion for coffee and tea
• Able to make customers the priority
• Can provide ongoing positive and constructive feedback with ease
• Curious to learn and gain knowledge and apply to daily interactions
• Is a Team Player
• Capability to interface and maintain effective relationships with co-workers and customers.
• Is highly professional
• Is a problem solver
• Able to multi-task and lead in in a fast-paced environment
• Deals with ambiguity well, is resourceful
• Ability to communicate effectively with others. •You’re kind and patient
• Cash handling skills
• The employee must occasionally lift and/or move up to 25 pounds.
• At times, may require more than 40 hours per week to perform the essential duties of the position.
• High School Diploma or General Education Degree (GED)
• Able to work agreed upon Full time or part time hours to include early mornings, evenings, weekends and/or holidays.
• Maintains a current state issued Food Handler Card

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Equator Coffees is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics. Read less