Shift Lead Job Descriptions

access to the safe to make change for the cash drawer and count deposits before they are dropped. SLs assign tasks to Scoopers and Key Holders within their shift in the absence of an upper manager, and are responsible for reporting necessary information to management and perform other duties as assigned. SLs are expected to fulfill guest orders promptly and accurately on the line and also helps schedule and fulfill customer pre-orders. The SL is responsible for training new hires as well as up keeping their quality of work, including but not limited to customer service, behavior and daily tasks. The SL makes sure the shop is orderly, inviting and well stocked with both products and staff.

Qualifications:

• Able to lift 50 pounds
• Able to stand on feet for extended periods of time
• Has ServSafe Food Handler’s Card or willing to obtain within 2 weeks of hire

Duties:

• Is a positive representative for Tin Pot at all times
• Provides excellent customer service
• Greets customers with a friendly and helpful disposition
• Operates Point of Sale
• Follows standard operating procedures to prepare menu items
• Learns store products and services
• Maintains the store's appearance through stocking and cleaning
• Answers and directs phone calls appropriately
• Maintains proper storage and holding temperatures for food products
• Maintains personal hygiene
• Communicates effectively with co-workers, management and other departments
• Gives feedback to co-workers in a timely manner
• Complies with the store's policies and procedures
• Able to multitask in a fast-paced environment
• Maintains product quality taste, appearance and texture and reports inconsistencies immediately
• Uses assigned key to open/close the store.
• Counts/prepares/balances opening/closing drawers
• Accurately makes change for the sales drawer as necessary
• Creates change orders for the safe and emails to GM for fulfillment
• Is responsible for the success of the shift in the absence of upper management
• Helps train employees as needed and directed by management
• Uses current communication tools to relay any information needed to upper management
• Daily data entry reporting using Google Drive
• Participates in Monthly Inventory Counts
• Communicates with GM when product stock is low or depleted
• Performs all other duties as assigned

Benefits

Tips, Weekly Payroll, Free Uniforms, Health and Dental Benefits (FT), Paid vacations (FT), Discounts Read less

Counter or Drive Thu.

Employee Benefits

• Competitive Pay
• Employee Meal Discounts 
• Scholarships 
• Paid Time Off
• Sundays Off 
• 401K
• Leadership Development
• Medical, Dental, and Vision Insurance 
• Flexible Schedules

Requirements

• You must be hard-working, team-oriented, friendly, honest and have great customer service skills.
• Reliable transportation with a current driver's license is required
• Be authorized to work in the United States
• Be at least 18 years old
• Must have a High School diploma or equivalent
• Be available to work any time including Saturdays- time off can be given for special requests
• Have at least one-year previous restaurant management or leadership experience is preferred.
• Excellent verbal and written communication skills
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.

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