Crew Member Job Descriptions

Create your own Crew Member job description, or find job description examples you can re-use to hire faster.

Crew Member Job Description Template

We are a large restaurant looking to hire new crew members. We strive to provide high-quality customer service and meals at family-friendly prices. We are looking for people who are enthusiastic and reliable. We are offering part-time and full-time positions.


Crew Member Job Description

Our crew member positions cover a wide range of jobs and we will train you if you are hired. The main duties are serving, hosting, and food preparation. Your main responsibility is to serve customers and answer their questions with a friendly demeanor. This includes taking their orders, serving their food, and processing the payments. It is important to be committed to providing high-quality customer service at every stage with the customer.

You may also be requested to talk to vendors about deliveries. You should be knowledgeable about our products and what we need in the order. You will also need to be familiar with our delivery schedule and may be expected to check deliveries.     

You will also need to work with members of your team to ensure quality customer service. We use a checklist system to make sure that everything is completed. You will also be collaborating with managers and will need to be able to follow directions quickly.

This job will also require you to think on your feet about what the situation needs. If you can handle the problem at hand then we expect you to be able to resolve the issue. If you cannot resolve it then you need to be able to escalate it to the correct manager or supervisor.    

You will need to be flexible in your job duties. We rotate job duties between our crew members so you will be expected to be ready to work in serving, food preparation, hosting, and cleaning. Flexibility is crucial in this job and you have to be ready to work in a different position quickly depending on what the needs are for the shift.  

The ideal candidate will be reliable and arrive for shifts on time. You must also be willing to work with others and follow directions. We will provide further training on the job to help round out your skillset.

Crew Member Responsibilities

  • Arrive for your shift on time, preferably a few minutes early
  • Address questions from customers and vendors and know where to go if you don’t know the answer
  • Complete a variety of duties, including administrative, kitchen, and front desk
  • Escalate problems to the correct manager or supervisor
  • Prioritize tasks and manage your time efficiently
  • Manage and operate the equipment needed for your role
  • Clean the restaurant and the kitchen to restaurant standards
  • Be flexible in your duties and be ready to work a variety of jobs in short notice
  • Be professional and maintain a positive attitude

Crew Member Requirements

  • A high school diploma or GED
  • A personable and friendly demeanor
  • Reliable and punctual
  • Strong communication skills
  • Physically capable of standing and walking throughout the shift
  • Able to lift heavy objects, no more than fifty pounds
  • Available to work irregular hours, including evenings and nights, mornings, weekends, and holidays
  • Further training will be provided on the job, including food handling and training on our systems


Crew Member Job Description FAQ


Can I use your crew member job description template?

You can use our template as a starting point but should customize your description to highlight the unique aspects of your crew member position. Doing so will help you attract candidates who are an ideal match for your business.

What should I include in my crew member help wanted ads?

For the best results, consider using the template that we’ve provided above. Start with a compelling description of the job. Then, move into lists that cover the major responsibilities and requirements. Be as detailed as possible so that your applicants have a clear understanding of what you’re looking for.

Frequently Asked Questions about hiring a Crew Member

What is the best way to find and hire a Crew Member near me?
Online job boards are the best place to find qualified Crew Member applicants. Employers posting their Crew Member job on Indeed get about 11 applications from that board on average.
Which job boards should I post on to find Crew Member applicants?
You should post to multiple job boards at once. The most successful job postings for a Crew Member are on Indeed – but on average, employers post to 14 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 15 hours on average, which is shorter than the national average for Crew Member positions.
What's the best way to communicate with applicants looking for a Crew Member role?
SMS has 96% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Crew Member job applicants?
Hourly paid workers, such as Crew Members are actually more engaged when texting about jobs. We have found that text messages are 144% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Crew Member applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

Try out Workstream to hire a Crew Member for
your Restaurant business

A revolutionary hiring process for Restaurant positions

A revolutionary hiring process for Restaurant positions Hiring restaurant staff in San Francisco can be a tough job. Workstream can help accelerate the process by letting you post on job boards like Indeed within seconds.

1-Click Job Posting

No more tedious copy and pasting. We integrate with all the top job boards. All applicants funnel into one intuitive dashboard.

Text-to-Apply Posters

Print out your unique QR code and text message number. Applicants scan/text to see all open positions and apply right away.

Automated & 2-Way SMS

Engage with applicants via text. Include links to screening questions, forms, and more. Use 2-way text to answer questions.

Endless Integrations

Connect Workstream to your calendar so applicants can schedule interviews. Streamline onboarding with background check & HR integrations.

Candidate Tracking & Scoring

View all your applicants and employees in one place. Make notes on their progress. Access their docs anytime from anywhere.

Customizable Templates

We provide templates for everything from job postings to offer letters. Send links to docs and tax forms via text message so new hires sign digital copies.

What other Restaurant owners
think about hiring through Workstream

"Workstream has helped bring in more applicants to all of my locations. I also love how much support there is from the workstream team."

Dunkin’ Shango Enterprise Group

"Finding qualified applicants and having a user friendly platform."

"We had a steady stream of candidates through Workstream."

Organic Sandwich Co.

Hire Restaurant workers

Best Restaurant job descriptions