beverage to all guests.
• Stock food and beverage and restaurant supplies appropriate to forecasted business and Sonesta policies.
• Maintain high visibility for guest and staff, during meal periods.
• Maintain contact with guests.
• Establish and maintain appropriate flow of food and beverage to guests.
• Insure correct handling of all orders and collection of payment.
• Arrive on time to the work area in full uniform and properly groomed.
• Report immediately to the supervisor/manager for daily assignments and special instructions.
• Keep dining room clean, neat and attractive at all times.
• Assure proper setting of tables.
• Move and arrange tables and chairs as directed by the manager or supervisor.
• Complete opening, running and closing side work to LASR standards.
• Welcome each guest with a smile, within three minutes of seating.
• Demonstrate knowledge of all products offered, to helpfully discuss details of food, such as cook time, temperature, ingredients/flavors, to insure guest satisfaction.
• Demonstrate knowledge of all liquor, beer, and wine, including pour sizes, brands available and pricing.
• Take orders efficiently, suggesting appropriate condiments served simultaneously (or before).
• Serve food and drinks to correct guests without asking.
• Offer to bring additional beverages before cup/glass remains empty more than three minutes.
• Discreetly inquire about guest satisfaction.
• Maintain a discreet non-intrusive manner.
• Maintain dining room through prompt and precise resetting of the tables.
• Immediately remove soiled dishes, glasses silver and linen to the dish area.
• Participate in restaurant/resort promotions and practices.
• Communicate with management whenever opportunities occur (guest complaints, shortages of supplies and products, guest or associate injuries).
• Follow proper ordering and payment procedures.
• Collect and process payment within four minutes.
• Specifically thank guest and invite them to return.
• To perform other work related duties as assigned by Management.
This job requires ability to perform the following:
• Carrying or lifting up to 50 pounds.
• High sense of urgency.
• Moving about the kitchen and restaurant.
• Handling food, objects, products and utensils.
• Bending, stooping, kneeling.
• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisors.
• Basic math skills are frequently used when handling cash and credit.
• Must be available to work nights, weekends, and/or holidays.
Special Qualifications, Education or Licenses:
• Must meet city, county, state and other legal minimums to serve/sell alcoholic beverages.
• Education: High School Diploma or Equivalent.
• 3-6 months restaurant, bar, or hospitality guest service position.
• Ability to obtain Food Handler Certification and a TABC Card.
• Previous hotel restaurant experience preferred.