Service Coordinator Job Descriptions

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Service Coordinator Job Description Template

Job Title: Service Coordinator

Job Summary: We are seeking a highly organized and detail-oriented Service Coordinator to join our team. The Service Coordinator will be responsible for managing and coordinating all aspects of our service operations, including scheduling, dispatching, and customer service. The ideal candidate will have excellent communication skills, be able to multitask, and have a strong customer service orientation.

Responsibilities:

  • Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service
  • Ensure timely and efficient delivery of services to customers
  • Monitor service requests and assign technicians to appropriate jobs
  • Communicate with customers to schedule appointments and provide updates on service status
  • Maintain accurate records of service requests, work orders, and customer interactions
  • Collaborate with other departments to ensure smooth service delivery
  • Identify opportunities for process improvement and implement changes as needed

Requirements:

  • Bachelor's degree in business administration or related field
  • 2+ years of experience in service coordination or related field
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Customer service orientation
  • Proficiency in Microsoft Office and service management software

Physical Demands:

The Service Coordinator may be required to sit or stand for extended periods of time and may need to lift up to 25 pounds. The position may also require occasional travel to customer sites.

Salary:

The salary for this position will be commensurate with experience and qualifications.

Benefits:

We offer a comprehensive benefits package, including health insurance, dental insurance, vision insurance, 401(k) plan, and paid time off.

Frequently Asked Questions about hiring a Service Coordinator

What is the best way to find and hire a Service Coordinator near me?
Online job boards are the best place to find qualified Service Coordinator applicants. Employers posting their Service Coordinator job on Indeed get about 19 applications from that board on average.
Which job boards should I post on to find Service Coordinator applicants?
You should post to multiple job boards at once. The most successful job postings for a Service Coordinator are on Indeed – but on average, employers post to 14 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 11 hours on average, which is shorter than the national average for Service Coordinator positions.
What's the best way to communicate with applicants looking for a Service Coordinator role?
SMS has 83% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Service Coordinator job applicants?
Hourly paid workers, such as Service Coordinators are actually more engaged when texting about jobs. We have found that text messages are 167% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Service Coordinator applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

Try out Workstream to hire a Service Coordinator for
your Service business

A revolutionary hiring process for Service positions

A revolutionary hiring process for Service positions Hiring restaurant staff in San Francisco can be a tough job. Workstream can help accelerate the process by letting you post on job boards like Indeed within seconds.


1-Click Job Posting

No more tedious copy and pasting. We integrate with all the top job boards. All applicants funnel into one intuitive dashboard.

Text-to-Apply Posters

Print out your unique QR code and text message number. Applicants scan/text to see all open positions and apply right away.

Automated & 2-Way SMS

Engage with applicants via text. Include links to screening questions, forms, and more. Use 2-way text to answer questions.

Endless Integrations

Connect Workstream to your calendar so applicants can schedule interviews. Streamline onboarding with background check & HR integrations.

Candidate Tracking & Scoring

View all your applicants and employees in one place. Make notes on their progress. Access their docs anytime from anywhere.

Customizable Templates

We provide templates for everything from job postings to offer letters. Send links to docs and tax forms via text message so new hires sign digital copies.

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