Cable Technician Job Descriptions

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Cable Technician Job Description

A cable technician is a service worker who helps residential and commercial customers with their internet and cable television services. Cable technicians are called when a customer is having trouble with one of their cable-based services. The technician will drive to the customer’s home or place of business and then troubleshoot the issues until they’re resolved.

A cable technician can work on both feeder lines (which provide cable to several homes) and drop lines (which are only accessible by one home). As a cable technician advances in their career and becomes more knowledgeable, they may also spend some of their time working on the trunk line. This is the main cable line for the entire service area.

Employees in this role spend their days inspecting cable lines, laying ground cable, and making repairs. They also drive their work vehicle from one customer’s location to the next.

Cable Technician Job Description Template

We are searching for a skilled cable technician to join our growing team. In this role, you will work to ensure that our customers’ cable-based internet and television services function optimally. You’ll do this by driving out to their home or place of business when they’re having a problem. Then, you’ll use your specialized knowledge to troubleshoot the issue until it’s resolved. It will also be your responsibility to help new customers install their cable television systems, home routers, and other devices. This can include digging up and setting ground cables as well as working on poles to troubleshoot problems that are occurring within a larger geographic area.

To do well in this position, you will need to be skilled technically and knowledgeable of cable technology. You should also be able to provide our diverse customer base with excellent customer service. This is especially important since you will be working in their homes and offices.

If you believe that you have the background and skill set needed to excel as a cable technician, then we’d love to see your resume.

Cable Technician Responsibilities:

  • Install, maintain, and troubleshoot cable infrastructure
  • Drive from one customer’s location to the next
  • Ask customers questions to determine the exact nature of their problems
  • Help new customers set up their cable TV and internet devices
  • Install structures like cable racks and j-hooks to support the cable that you lay
  • Answer customers’ questions about their cable services
  • Complete paperwork to document the work you do

Cable Technician Requirements:

  • High school diploma or equivalent
  • Previous experience working with cable is strongly preferred
  • General technical skills and familiarity with how cable TV and internet services work
  • Ability to provide exceptional customer service
  • Ability to work well with minimal supervision
  • Valid driver’s license
  • Professional appearance and demeanor

Cable Technician FAQ

What tasks does a cable technician do?

A cable technician helps residential and commercial customers with their cable internet and television services. They install both the cable and the devices that customers need in order to access these services.

Cable technicians also troubleshoot and repair the problems that can arise when using cable internet and television. They drive themselves and their equipment to various customer locations, assess the problems that they’ve been having, and then resolve them.

What should I include in my cable technician help-wanted ads?

Your best approach is to follow the same general format that we’ve used above. That means starting with a few paragraphs that talk about the job in general terms. Then you can get more specific by creating two bulleted lists to show your applicants the more detailed responsibilities and requirements of the role.

Can I use your cable technician job description template?

Absolutely! Feel free to use all of our job description templates however you’d like.

Frequently Asked Questions about hiring a Cable Technician

What is the best way to find and hire a Cable Technician near me?
Online job boards are the best place to find qualified Cable Technician applicants. Employers posting their Cable Technician job on Indeed get about 19 applications from that board on average.
Which job boards should I post on to find Cable Technician applicants?
You should post to multiple job boards at once. The most successful job postings for a Cable Technician are on Indeed – but on average, employers post to 11 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 3 hours on average, which is shorter than the national average for Cable Technician positions.
What's the best way to communicate with applicants looking for a Cable Technician role?
SMS has 90% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Cable Technician job applicants?
Hourly paid workers, such as Cable Technicians are actually more engaged when texting about jobs. We have found that text messages are 167% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Cable Technician applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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