Case Manager Job Descriptions

Create your own Case Manager job description, or find job description examples you can re-use to hire faster.

Case Manager Job Description


Case managers play an important role in the treatment of hospitalized patients. It’s their job to create a coordinated care plan that maximizes the patient’s chances of long-term recovery. This involves a wide variety of tasks, including assessing the patient’s needs, evaluating their treatment options, and gauging progress.

Case managers spend time working with medical professionals like physicians and social workers. They also communicate directly with patients and their families. That means that to be successful, a case manager will need to have strong communication skills and the ability to explain complex medical information. Usually, employers require that case managers have at least a bachelor’s degree in addition to any state-mandated licenses.

Case Manager Job Description Template

We are looking for a skilled case manager to join our growing team. Your primary purpose in this role will be to enhance the quality of treatment that we provide to our patients. This means optimizing both the costs of administering care and the satisfaction that the patient gets from that care cycle. To accomplish this, you will need to spend time talking with patients and their families, evaluating their medical conditions, planning comprehensive care plans, and monitoring them to ensure success.

It will be your responsibility to bring together medical professionals who don’t otherwise communicate with one another. That makes having strong communication and leadership skills essential for success in this position. If you believe that you meet all of these requirements, we’d love to invite you to apply. 

Case Manager Responsibilities:

  • Communicate with patients to evaluate their medical condition
  • Assess and analyze patients’ status to create coordinated plans to improve their health
  • Lead new case assignments, draft comprehensive treatment plans, and monitor patient progress
  • Develop and maintain strong working relationships with a variety of medical professionals
  • Keep patients aware of their progress to ensure satisfaction
  • Help patients make informed decisions about their health by explaining each of their options to them in ways they can understand
  • Follow all professional standards

Case Manager Requirements:

  • Bachelor’s degree in nursing or a related field
  • All state-mandated licenses
  • Previous experience working as a nurse, care manager, or in a related position
  • Exceptional communication and leadership skills
  • Ability to explain complex medical conditions in simple ways
  • Compassionate, positive attitude towards patients
  • Familiarity with relevant software and technology
  • Strong teamwork skills


Case Manager FAQ

What does a case manager do?

It’s a case manager’s job to manage the care that a patient receives. This starts with understanding the patient’s condition. Then the case manager will assess their options, consult with other medical professionals, and develop a comprehensive care plan for the individual. After that, they may be asked to explain the care plan to the patient and track the patient’s progress to ensure treatments are working as intended.

Can I use your case manager job description template?

You can absolutely use our case manager job description template if you’d like. However, keep in mind that it may not include everything that applicants need to know about your position. Often, adding details that distinguish your case manager job from others can help you attract more qualified candidates. So be sure to build upon what we’ve written instead of just copying it verbatim.

What should I include in my case manager help-wanted ads?

We recommend that you employ the same strategy that we’ve used here. Start with an opening paragraph that tells the reader about the position in general terms. Then, provide more specific information by creating two bullet-point lists showing the role’s responsibilities and requirements.

Frequently Asked Questions about hiring a Case Manager

What is the best way to find and hire a Case Manager near me?
Online job boards are the best place to find qualified Case Manager applicants. Employers posting their Case Manager job on Indeed get about 14 applications from that board on average.
Which job boards should I post on to find Case Manager applicants?
You should post to multiple job boards at once. The most successful job postings for a Case Manager are on Indeed – but on average, employers post to 10 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 7 hours on average, which is shorter than the national average for Case Manager positions.
What's the best way to communicate with applicants looking for a Case Manager role?
SMS has 99% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Case Manager job applicants?
Hourly paid workers, such as Case Managers are actually more engaged when texting about jobs. We have found that text messages are 136% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Case Manager applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

Try out Workstream to hire a Case Manager for
your Healthcare business

A revolutionary hiring process for Healthcare positions

A revolutionary hiring process for Healthcare positions Hiring restaurant staff in San Francisco can be a tough job. Workstream can help accelerate the process by letting you post on job boards like Indeed within seconds.

1-Click Job Posting

No more tedious copy and pasting. We integrate with all the top job boards. All applicants funnel into one intuitive dashboard.

Text-to-Apply Posters

Print out your unique QR code and text message number. Applicants scan/text to see all open positions and apply right away.

Automated & 2-Way SMS

Engage with applicants via text. Include links to screening questions, forms, and more. Use 2-way text to answer questions.

Endless Integrations

Connect Workstream to your calendar so applicants can schedule interviews. Streamline onboarding with background check & HR integrations.

Candidate Tracking & Scoring

View all your applicants and employees in one place. Make notes on their progress. Access their docs anytime from anywhere.

Customizable Templates

We provide templates for everything from job postings to offer letters. Send links to docs and tax forms via text message so new hires sign digital copies.

Hire Healthcare workers

Best Healthcare job descriptions