Health Care Customer Service Representative Job Descriptions

Find Health Care Customer Service Representative job description examples you can re-use to hire faster, or use our template to create your own.
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Health Care Customer Service Representative Job Description

 

A health care customer service representative is an employee who provides customer service that’s related to the medical industry. These employees can work for hospitals, health care companies, insurance companies, and other related businesses. Typically, the job involves working in a call center and responding to the inquiries and complaints of customers who call.

Health care customer service representatives need to become knowledgeable about the company they work for. This is because it’s their responsibility to resolve customer issues effectively and to direct affected customers to the appropriate resources. Above all else, health care customer service representatives are tasked with providing medical customers with excellent customer support.

Health Care Customer Service Representative Job Description Template

Our company is looking for a skilled healthcare customer service representative to join our growing staff. In this role, you will be responsible for answering phone calls from current, past, and prospective customers. You will answer their questions, provide pre-authorization for medical treatment, and provide them with information about co-payments and related inquiries. If a customer calls to complain, it will be your job to resolve that complaint in a manner that leaves them satisfied.

To be successful as a health care customer service representative, you will need to be able to quickly and accurately answer customer questions. This means being able to survey vast amounts of information very quickly without overlooking anything important. You should also have a warm personality and the ability to provide excellent customer service over the phone. We’d love to see your resume if you believe that you have these qualities.

Health Care Customer Service Representative Responsibilities:

  • Answer customer phone calls and provide them with the information that they request
  • Resolve customer complaints in a fair manner
  • Elevate customer concerns to managers and supervisors as needed
  • Become knowledgeable about our company’s offerings
  • Provide exceptional customer support in every phone call

Health Care Customer Service Representative Requirements:

  • High school diploma or equivalent
  • Previous customer service experience is preferred
  • Willingness to work at odd hours as dictated by scheduling needs
  • Ability to quickly survey vast amounts of information to answer customers’ questions
  • Exceptional verbal communication skills

 

Health Care Customer Service Representative FAQ

What tasks does a health care customer service representative do?

Health care customer service representatives are tasked with providing excellent customer service within the healthcare industry. They usually provide this service over the phone and in call centers. 

A health care customer service representative will typically answer a customer’s call, identify the information that the customer needs to resolve their inquiry, and then communicate that information to the customer. Sometimes, employees in this role need to escalate a phone call to a supervisor or manager if they’re unable to answer the customer’s questions on their own.

Can I use your Health Care Customer Service Representative job description template?

Yes, you can use our template as a starting point for your help-wanted ads. However, make sure that you add information about the aspects of your position that make it unique. Doing so can help you attract more candidates who are qualified for the job and can distinguish your help-wanted ads from others on the internet that these candidates may also be considering.

What should I include in my Health Care Customer Service Representative help-wanted ads?

It’s best that you follow a structure that’s similar to what we’ve outlined above. You want to start with a few paragraphs that talk about the highlights of the job in broad terms. After that, you can provide interested applicants with more detailed information about the position in two bulleted lists covering its responsibilities and requirements.

Frequently Asked Questions about hiring a Health Care Customer Service Representative

What is the best way to find and hire a Health Care Customer Service Representative near me?
Online job boards are the best place to find qualified Health Care Customer Service Representative applicants. Employers posting their Health Care Customer Service Representative job on Indeed get about 14 applications from that board on average.
Which job boards should I post on to find Health Care Customer Service Representative applicants?
You should post to multiple job boards at once. The most successful job postings for a Health Care Customer Service Representative are on Indeed – but on average, employers post to 10 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 18 hours on average, which is shorter than the national average for Health Care Customer Service Representative positions.
What's the best way to communicate with applicants looking for a Health Care Customer Service Representative role?
SMS has 80% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Health Care Customer Service Representative job applicants?
Hourly paid workers, such as Health Care Customer Service Representatives are actually more engaged when texting about jobs. We have found that text messages are 110% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Health Care Customer Service Representative applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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