Dental Receptionist Job Descriptions

Create your own Dental Receptionist job description, or find job description examples you can re-use to hire faster.

Dental Receptionist Job Description


Dental receptionists serve as the main point of contact between a dental office and its patients. They speak to patients on the phone when they schedule an appointment or ask a question. They’re also the first employee that a patient will see when they walk through the doors of the office. This means that dental receptionists need to have excellent interpersonal skills.

Dental receptionists also perform a variety of tasks that help dental offices run more efficiently. They schedule and cancel appointments, file insurance forms, manage office inventory, and communicate with dental supply vendors, among other things.

Dental Receptionist Job Description Template

Our office is looking to add a skilled dental receptionist to our team. In this role, you will serve as the chief point of contact for our patients. This means that having an upbeat attitude and professional demeanor are essential. You’ll greet patients, take their phone calls, and send out emails to ensure their needs are being met.

You will also help our office operate more effectively. This will include completing tasks like scheduling and canceling patient appointments, communicating with insurance providers, refilling office supplies, and filing documents, among others. If you believe that you have the qualifications needed to excel in this role, we’d love to hear from you. You can send us your resume to start the application process.

Dental Receptionist Responsibilities:

  • Greet patients who enter the office warmly
  • Schedule, cancel, and reschedule patient appointments as needed
  • Assist patients in filling out required forms
  • Collect payment from patients
  • File insurance claims and track their progress
  • Maintain office inventory
  • Perform office duties such as document filing, scanning, and copying
  • Communicate with dental supply vendors

Dental Receptionist Requirements:

  • High school diploma or equivalent
  • Certification in office administration or a related field is preferred
  • Superior customer service skills
  • Excellent interpersonal skills
  • Positive attitude and professional appearance
  • Basic computer literacy
  • Proficiency or ability to learn dental practice management software such as Dentrix
  • Working knowledge of dental terminology 


Dental Receptionist FAQ

What tasks does a dental receptionist do?

The main job of a dental receptionist is to serve as the point of contact between a dental office and its patients. This means that receptionists spend much of their time interacting with patients. For example, a receptionist will greet patients as they walk through the door, take their phone calls, and prepare them to be seen by the dentist.

Dental receptionists also perform tasks that are non-customer facing. These can include reordering supplies, filing insurance claims, and maintaining patient records. Other tasks may include communicating with dental supply vendors and scanning or copying documents.

What should I include in my dental receptionist help-wanted ads?

It’s best to simply follow the outline that we’ve used above. You should begin with a few paragraphs that describe the job in broad terms. Try to highlight the parts of the job that make it appealing in this section, as it’s the first one that potential applicants will read.

After that, you can move into two bulleted sections that cover the responsibilities and requirements of the role. This is where you can provide all of the information that applicants need to know before they can make a decision about sending in a resume.

Can I use your dental receptionist job description template?

Feel free to use our dental receptionist job description template as inspiration for your own help-wanted ads. While you can copy it verbatim, we don’t recommend it. Instead, it’s important that you include information about the parts of your job that make it unique. Doing this can help you attract the interest of more qualified applicants.

Frequently Asked Questions about hiring a Dental Receptionist

What is the best way to find and hire a Dental Receptionist near me?
Online job boards are the best place to find qualified Dental Receptionist applicants. Employers posting their Dental Receptionist job on Indeed get about 15 applications from that board on average.
Which job boards should I post on to find Dental Receptionist applicants?
You should post to multiple job boards at once. The most successful job postings for a Dental Receptionist are on Indeed – but on average, employers post to 12 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 16 hours on average, which is shorter than the national average for Dental Receptionist positions.
What's the best way to communicate with applicants looking for a Dental Receptionist role?
SMS has 99% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Dental Receptionist job applicants?
Hourly paid workers, such as Dental Receptionists are actually more engaged when texting about jobs. We have found that text messages are 148% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Dental Receptionist applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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