Patient Access Representative Job Descriptions

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Patient Access Representative Job Description

Patient access representatives are administrative assistants who work in a hospital setting. It’s their job to help patients who need it to gain access to medical treatment facilities. This means guiding patients through the tasks that are a requirement for admittance into a hospital or clinical setting.

For example, a patient access representative will record insurance information, get pre-approval for treatment, and talk to patients about the process. They will also handle medical records, making updates as needed. Patient access representatives also spend some time assisting patients with their payments and referring individuals to other agencies when they aren’t able to meet all of their needs.

Patient Access Representative Job Description Template

Our hospital is looking to add a skilled patient access representative to its team. In this role, you will serve as the first point of contact between our patients and our hospital. This means that having strong communication skills is a must. It will be your job to guide each patient through the process of being admitted into the hospital. That means collecting their information, explaining hospital procedures to them, and handling their insurance for pre-approval.

To do well in this role, you will need to be skilled at explaining medical information that can be complex to patients with no background in healthcare. You should be able to perform the tasks associated with this process with efficiency and professionalism. We’d love to see your resume if you believe that you have the qualifications to excel in the role of a patient access representative.

Patient Access Representative Responsibilities:

  • Greet patients as they walk through the door
  • Collect information from patients pertaining to their medical history, payment information, and insurance, among other things
  • Answer the questions of patients and their caregivers
  • Submit patients insurance to get pre-approval for the care they require
  • Perform other general administrative tasks as requested by supervisors

Patient Access Representative Requirements:

  • High school diploma or equivalent
  • Previous experience in a similar role is preferred
  • High attention to detail and excellent organizational skills
  • Excellent communication skills
  • Basic technological proficiency
  • Willingness to work odd hours as dictated by hospital staffing needs

Patient Access Representative FAQ

What tasks does a patient access representative do?

Patient access representatives perform a variety of tasks associated with helping patients get checked in to the hospital. They greet patients, collect their information, and answer any questions they have about the admittance process. Patient access representatives also handle patients’ insurance and make requests to have care pre-approved, among other things.

Can I use your patient access representative job description template?

Yes, you should feel free to use our patient access representative job description template as you create your help-wanted ads. That being said, it isn’t necessarily a good idea to copy what we’ve written here word-for-word. Instead, you’ll want to take some time to include some additional information about your available position. When done well, highlighting the parts of your job that make it unique can help you attract more applicants for the job.

What should I include in my patient access representative help-wanted ads?

We believe that the best strategy is the one that we’ve used above. You don’t want to bog your applicants down with too many details right away. Instead, start with a paragraph or two that talks about the job in general terms. You can get specific after that by creating two bulleted lists to showcase the exact responsibilities and requirements of your patient access representative position.

Frequently Asked Questions about hiring a Patient Access Representative

What is the best way to find and hire a Patient Access Representative near me?
Online job boards are the best place to find qualified Patient Access Representative applicants. Employers posting their Patient Access Representative job on Indeed get about 19 applications from that board on average.
Which job boards should I post on to find Patient Access Representative applicants?
You should post to multiple job boards at once. The most successful job postings for a Patient Access Representative are on Indeed – but on average, employers post to 14 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 12 hours on average, which is shorter than the national average for Patient Access Representative positions.
What's the best way to communicate with applicants looking for a Patient Access Representative role?
SMS has 86% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Patient Access Representative job applicants?
Hourly paid workers, such as Patient Access Representatives are actually more engaged when texting about jobs. We have found that text messages are 105% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Patient Access Representative applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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