Patient Representative Job Descriptions

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Patient Representative Job Description

Patient representatives help patients make more informed healthcare decisions. They spend their time working directly with patients, interviewing them to identify the problems they’re currently experiencing with their care. The patient representative will use this information to direct patient inquiries or complaints to the appropriate parties within the medical system.

Individuals in this role also spend much of their time explaining the healthcare process to patients and their family members. They might educate the invested parties on a hospital’s policies, procedures, and the administrative tasks they require patients and their families to complete. Patient representatives generally need to have a bachelor’s degree in order to qualify for the position.

Patient Representative Job Description Template

We are looking to add a skilled and personable patient representative to our team. In this role, you will serve as a liaison between patients, their relatives, and our hospital. You will be tasked with explaining the healthcare process to patients and answering any questions that they might have about it. 

When a patient has a question or a complaint about their care, it will be your responsibility to express that to the proper individuals within our hospital or outside of it. You’ll also spend some of your time greeting patients, helping them with intake forms, and verifying the information they provide.

To do well in this role, you will need to have excellent interpersonal and organizational skills. You should also have a solid understanding of medical terminology and how the healthcare industry operates. If you believe that you possess these qualifications, we’d love to see your resume.

Patient Representative Responsibilities:

  • Greet patients and their families as they walk through the door
  • Help patients fill out required intake forms and verify that the information they provide is correct
  • Meet with patients throughout the care process to ensure that they’re happy with the treatment they’re receiving
  • Answer patient questions and respond to their complaints by escalating them to the appropriate parties within the hospital
  • Follow up with patients to ensure that their concerns have been successfully resolved
  • Perform additional administrative tasks as necessary

Patient Representative Requirements:

  • Bachelor’s degree in a medical field is strongly preferred
  • Previous experience working directly with patients
  • Positive, outgoing personality
  • High attention to detail
  • Basic technological proficiency (Word, Excel, Outlook, etc.)

Patient Representative FAQ

What tasks does a patient representative complete?

The tasks that a patient representative completes are all related to improving a patient’s healthcare experience. They answer patient questions, respond to their complaints, and generally guide the patient through the treatment that they’re receiving. This role may also involve greeting patients, helping them fill out forms, and coordinating with other medical professionals.

Can I use your patient representative job description template?

Yes, we have no problem with you using our job description template as you create your patient representative help-wanted ads. Just make sure that you’re updating what we’ve written here to include any information that is unique to your position. Doing so may help your job appeal to the specific types of candidates that you’d most like to hire.

What should I include in my patient representative help-wanted ads?

You don’t want to overwhelm potential applicants when creating your help-wanted ads. That’s why we recommend following the same basic format that we’ve used above. Begin with a few paragraphs that talk about the position in general terms. Make sure to highlight the parts of the job that applicants will find most attractive early.

Once you’ve done that, create two bulleted lists that highlight the responsibilities and requirements of the job in more depth. You don’t need more than that to create a compelling help-wanted ad.

Frequently Asked Questions about hiring a Patient Representative

What is the best way to find and hire a Patient Representative near me?
Online job boards are the best place to find qualified Patient Representative applicants. Employers posting their Patient Representative job on Indeed get about 12 applications from that board on average.
Which job boards should I post on to find Patient Representative applicants?
You should post to multiple job boards at once. The most successful job postings for a Patient Representative are on Indeed – but on average, employers post to 10 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 4 hours on average, which is shorter than the national average for Patient Representative positions.
What's the best way to communicate with applicants looking for a Patient Representative role?
SMS has 89% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Patient Representative job applicants?
Hourly paid workers, such as Patient Representatives are actually more engaged when texting about jobs. We have found that text messages are 138% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Patient Representative applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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