Patient Account Representative Job Description
A patient account representative is a healthcare employee who performs several functions in hospitals and clinical facilities. Their average day often includes processing insurance claims, collecting payments from patients, and resolving any problems that may occur during the payment process. They also help patients create payment plans that suit their needs.
Individuals who are hired in this role tend to spend a lot of their time interacting directly with patients and their families. That means that having strong communication skills is an essential part of qualifying for this job. Advanced education isn’t typically required for this position. A high school diploma or its equivalent is usually sufficient.
Patient Account Representative Job Description Template
Our hospital is looking to add a skilled patient account representative to its team. In this role, you will be responsible for all billing matters that take place between the hospital and its patients. This means that you will spend your time performing tasks like verifying patients’ insurance coverage and seeking pre-approval for necessary treatments. Your role will also involve helping patients set up payment plans, liaising with insurance representatives, and resolving any problems that may arise in the payment process.
To do well as a patient account representative, you will need to have a strong understanding of the inner-workings of medical billing. You should excel at problem-solving, especially as it relates to billing issues. Additionally, you should be capable of explaining medical billing practices, which can sometimes be complex, to patients without much familiarity with them. We’d love to see your resume if you think that you have these abilities.
Patient Account Representative Responsibilities:
- Process patient payments and refunds
- Help patients set up payment plans
- Liaise with insurance representatives to ensure that patients have coverage for necessary treatments
- Answer patients’ questions regarding their bill
- Resolve any issues that may arise during the payment process
- Contact patients to inform them of overdue balances
Patient Account Representative Requirements:
- High school diploma or equivalent
- Relevant certification and previous experience are preferred
- Strong understanding of medical billing processes
- Ability to communicate effectively with both insurance companies and patients
- Excellent problem-solving and communication skills
Patient Account Representative FAQ
What tasks does a patient account representative do?
Patient account representatives perform tasks associated with medical billing. They work with patients to ensure that their hospital bills are being paid in a timely manner. This typically means contacting the patient’s insurance company and verifying whether the treatments that the patient needs are covered by their plan. The patient account representative may also create payment plans for patients, answer their questions, and resolve any problems that come up during the billing process.
Can I use your patient account representative job description template?
Yes, we don’t mind if you use any of our job description templates. However, it’s important that you take some extra steps to ensure that your help-wanted ads are as attractive to potential candidates as possible. One of the most effective ways to do that is to add some of the details that make your job unique to what we’ve written here.
What should I include in my patient access representative help-wanted ads?
There’s no need to try to reinvent the wheel when creating your help-wanted ads. Instead, use the same proven outline that we’ve shown above. Start with a few paragraphs to talk about the job in general terms. Then, get more specific with two detailed lists that talk about the responsibilities and requirements of the position. This format is used in almost all help-wanted ads because it’s a proven method that will allow you to say what you need to say to your applicants in an efficient manner.