Patient Account Representative Job Descriptions

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Patient Account Representative Job Description

A patient account representative is a healthcare employee who performs several functions in hospitals and clinical facilities. Their average day often includes processing insurance claims, collecting payments from patients, and resolving any problems that may occur during the payment process. They also help patients create payment plans that suit their needs.

Individuals who are hired in this role tend to spend a lot of their time interacting directly with patients and their families. That means that having strong communication skills is an essential part of qualifying for this job. Advanced education isn’t typically required for this position. A high school diploma or its equivalent is usually sufficient.

Patient Account Representative Job Description Template

Our hospital is looking to add a skilled patient account representative to its team. In this role, you will be responsible for all billing matters that take place between the hospital and its patients. This means that you will spend your time performing tasks like verifying patients’ insurance coverage and seeking pre-approval for necessary treatments. Your role will also involve helping patients set up payment plans, liaising with insurance representatives, and resolving any problems that may arise in the payment process.

To do well as a patient account representative, you will need to have a strong understanding of the inner-workings of medical billing. You should excel at problem-solving, especially as it relates to billing issues. Additionally, you should be capable of explaining medical billing practices, which can sometimes be complex, to patients without much familiarity with them. We’d love to see your resume if you think that you have these abilities.

Patient Account Representative Responsibilities:

  • Process patient payments and refunds
  • Help patients set up payment plans
  • Liaise with insurance representatives to ensure that patients have coverage for necessary treatments
  • Answer patients’ questions regarding their bill
  • Resolve any issues that may arise during the payment process
  • Contact patients to inform them of overdue balances

Patient Account Representative Requirements:

  • High school diploma or equivalent
  • Relevant certification and previous experience are preferred
  • Strong understanding of medical billing processes
  • Ability to communicate effectively with both insurance companies and patients
  • Excellent problem-solving and communication skills

Patient Account Representative FAQ

What tasks does a patient account representative do?

Patient account representatives perform tasks associated with medical billing. They work with patients to ensure that their hospital bills are being paid in a timely manner. This typically means contacting the patient’s insurance company and verifying whether the treatments that the patient needs are covered by their plan. The patient account representative may also create payment plans for patients, answer their questions, and resolve any problems that come up during the billing process.

Can I use your patient account representative job description template?

Yes, we don’t mind if you use any of our job description templates. However, it’s important that you take some extra steps to ensure that your help-wanted ads are as attractive to potential candidates as possible. One of the most effective ways to do that is to add some of the details that make your job unique to what we’ve written here.

What should I include in my patient access representative help-wanted ads?

There’s no need to try to reinvent the wheel when creating your help-wanted ads. Instead, use the same proven outline that we’ve shown above. Start with a few paragraphs to talk about the job in general terms. Then, get more specific with two detailed lists that talk about the responsibilities and requirements of the position. This format is used in almost all help-wanted ads because it’s a proven method that will allow you to say what you need to say to your applicants in an efficient manner.

Frequently Asked Questions about hiring a Patient Account Representative

What is the best way to find and hire a Patient Account Representative near me?
Online job boards are the best place to find qualified Patient Account Representative applicants. Employers posting their Patient Account Representative job on Indeed get about 11 applications from that board on average.
Which job boards should I post on to find Patient Account Representative applicants?
You should post to multiple job boards at once. The most successful job postings for a Patient Account Representative are on Indeed – but on average, employers post to 15 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 6 hours on average, which is shorter than the national average for Patient Account Representative positions.
What's the best way to communicate with applicants looking for a Patient Account Representative role?
SMS has 86% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Patient Account Representative job applicants?
Hourly paid workers, such as Patient Account Representatives are actually more engaged when texting about jobs. We have found that text messages are 108% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Patient Account Representative applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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